Digital BW, The Print

I'm not sure what your problem with this cartridge resetter involves, 
but when I first used one I was unaware of the fact (no mention in 
instructions) that you have to push against the chip -- gently, the 
prongs will recede into the resetter -- to reset it and get the green 
light indicating that the cart has been reset. I discovered this fact 
by accident.

Chris Hargens

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "LAJacobs" 
<lindajacobs@v...> wrote:
> Forgive the OT post but I know many of you purchase from MIS 
> Associates and I would like your input on their customer service. I 
> was planning to purchase MIS bw carts for my C82 and/or my 1160, 
but 
> I am having second thoughts because MIS has failed to respond to a 
> customer service problem I'm having. The cartridge resetter I 
> purchased seems to be defective (tried 3 diff carts), which has 
> prevented me from refilling their carts with the UC match inks I 
> purchased from them. I contacted MIS via Email last Sunday but have 
> had no response thus far. I am unable to telephone MIS during the 
day 
> so email is my method of contact.  I used their Customer 
Service/Tech 
> Support email address. 
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.
> 
> Linda J