Digital BW, The Print

yes that is kinda the word on MIS, they have even told
me as much. great on the phone. okay with email-yet
even my email replies have been relatively swift.
overall MIS rules.
john e

--- Ed Mathews <ed@...> wrote:
> I tried to contact them a couple times via e-mail
> and they were s-l-o-w
> to respond.  But when I called them, they were fast
> and courteous, and
> extremely helpful.  I think they are good people and
> a good company, but
> form some reason they respond better to phone calls.
> 
> Ed
> http://lightandsilver.com 
> 
> > -----Original Message-----
> > From: LAJacobs [mailto:lindajacobs@...] 
> > Sent: Thursday, January 22, 2004 6:49 PM
> > To: DigitalBlackandWhiteThePrint@yahoogroups.com
> > Subject: [Digital BW] OT: MIS Support?
> > 
> > 
> > Forgive the OT post but I know many of you
> purchase from MIS 
> > Associates and I would like your input on their
> customer service. I 
> > was planning to purchase MIS bw carts for my C82
> and/or my 1160, but 
> > I am having second thoughts because MIS has failed
> to respond to a 
> > customer service problem I'm having. The cartridge
> resetter I 
> > purchased seems to be defective (tried 3 diff
> carts), which has 
> > prevented me from refilling their carts with the
> UC match inks I 
> > purchased from them. I contacted MIS via Email
> last Sunday but have 
> > had no response thus far. I am unable to telephone
> MIS during the day 
> > so email is my method of contact.  I used their
> Customer Service/Tech 
> > Support email address. 
> > 
> > Is this typical of MIS' customer service?
> > 
> > TIA for input/suggestions.
> 
> 

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