Digital BW, The Print

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Bob Michaels"
<bob@b...> wrote:
> Jim: sorry to hear of the problems with your refurb 1280. Especially
> since I recommended it. At least they will send you a new one and you
> just return the old one in that box. 
> 
> Do install the Epson furnished driver and see if that solves your
> print centering problem. 
> 
> Just print like crazy till the new printer comes. Then return your
> original one with empty carts. Your new printer will have new carts. 
> 
> And no problems using the MIS carts in your old printer. Just take
> them out and put them in your new printer when you're ready. 
> 
> Bob Michaels

Bob,

The printed worked great. I just didn't want one with a broken part.
The plastic portion behind where the paper support inserts was cracked
about half way across. I've been very impressed with Espon's service.
I've come to expect customer service hell from companies in general
these days. I called their 800 number on Friday and had someone in
under 5 minutes. They immediately emailed me a shipping label and
arranged for the replacement to go out Monday 2nd day shipping. The
replacement printer arrived on today (Tuesday) as promised.

I couldn't get the new printer to connect. Again a speedy response
from their tech support solved that problem. But I was still getting
prints that weren't centered. This time I had a tech guy on the phone
in about 2 minutes. He walked me through downloading the latest
driver. But that didn't help as it looks like it's a shortcoming of OS
X. I'll have to use photoshop to compensate and center the prints
until they work it out. 

Cheers,
Jim