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Digital BW, The Print

Index last updated: 2026-04-28 22:56 UTC

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Re: Is anyone using Sundance Septone?

2004-02-27 by mfp90021

Yes, I am using Septone with a 9600 and have had it for about 4
months now.  I love it and 
have found the BW Guys to have excellent tech support.  Every time
I've called they've 
either answered the phone or have called me back within an hour.  The
only time I've had 
clogging problems was when I didn't use it for three weeks.  I called
BW Guys and they told 
me how to do a power clean (a maintenance cycle of the 9600 not well
documented in the 
manual) and the clogging disappeared. 

www.michaelfaye.com


--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Wayne Firth"
<wfirth@s...> 
wrote:
> I recently purchased Septone from BW Guys to use in an Epson 2200.
> After three days effort I still cannot get anything close to
> acceptable nozzle tests. I contacted BW Guys and they immediately
sent
> me a stock email with instructions for a standard windex type
> cleaning. This didn't work. Apparently, the ink is thinner than the
> Epson ink and the cleaning cycles create foam. There is no way to
> prevent the cleaning cycles. The printer insists on cleaning either
> when it is plugged in or when it prints a nozzle test.
> 
> Has anyone else encountered this problem? Does anyone have any
> suggestions. BW Guys doesn't seem to provide much support for their
> product. It is just about impossible to get any information about
this
> system.
> 
> Please no lectures about getting Imageprint. I have Imageprint but
> since I got a new computer Imageprint refuses to print and that is
why
> I am trying something else.
> 
> Wayne Firth

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