Digital BW, The Print

Mike,

Last week I discovered one of my 2200 Ultratone carts had the wrong ink in
it. Took me a bit too figure out what was wrong (I had replaced the cart
some time ago, but hadn't used the printer). I called up MIS and not only
are they replacing the cart, they are sending me a full set. The very same
day, I plugged in a new cart in the Lt. Magenta slot and it failed to
recognize. I left a message after hours and they called me back in less than
24 hours. MIS sent me a new chip which got here in _two days_. I'm good to
go. I think their customer support is outstanding. They are a bit harried at
times, and I think sometimes things fall through the cracks. A bit of
advice: skip the email and leaving messages. Talk to a human, that way
experiences like that won't happen again.

Jon



> I used to buy archival inks for my 1200 at MIS and always found
> them a reliable, responsive company. I recently ordered a couple
> of sets of UT2 inks for a 1280. Before ordering them, I left a
> phone message asking for some info. When nobody responded
> to that, I sent an email. Still no response. I went ahead and
> ordered anyway and the confirmation said they would ship "as
> soon as possible." No estimated shipping date.
> 
> This is as bad as dealing with inkjet mall. Come to think of it, at
> least inkjet mall responds to emails.
> 
> Am I the only one having this problem?
> 
> Mike