Digital BW, The Print

----- Original Message ----- 
From: "mkitei" <mkitei@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Saturday, March 20, 2004 8:43 AM
Subject: [Digital BW] customer service at MIS


I used to buy archival inks for my 1200 at MIS and always found
them a reliable, responsive company. I recently ordered a couple
of sets of UT2 inks for a 1280. Before ordering them, I left a
phone message asking for some info. When nobody responded
to that, I sent an email. Still no response. I went ahead and
ordered anyway and the confirmation said they would ship "as
soon as possible." No estimated shipping date.

This is as bad as dealing with inkjet mall. Come to think of it, at
least inkjet mall responds to emails.

Am I the only one having this problem?

Mike



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> I used to buy archival inks for my 1200 at MIS and always found
> them a reliable, responsive company. I recently ordered a couple
> of sets of UT2 inks for a 1280. Before ordering them, I left a
> phone message asking for some info. When nobody responded
> to that, I sent an email. Still no response. I went ahead and
> ordered anyway and the confirmation said they would ship "as
> soon as possible." No estimated shipping date.
> 
> This is as bad as dealing with inkjet mall. Come to think of it, at
> least inkjet mall responds to emails.
> 
> Am I the only one having this problem?
> 
> Mike