Digital BW, The Print

I used to buy archival inks for my 1200 at MIS and always found 
them a reliable, responsive company. I recently ordered a couple 
of sets of UT2 inks for a 1280. Before ordering them, I left a 
phone message asking for some info. When nobody responded 
to that, I sent an email. Still no response. I went ahead and 
ordered anyway and the confirmation said they would ship "as 
soon as possible." No estimated shipping date.

This is as bad as dealing with inkjet mall. Come to think of it, at 
least inkjet mall responds to emails.

Am I the only one having this problem?

Mike