Digital BW, The Print

Can't agree more.
We have had a 4500 for a number of years and it didn't seem as sharp as it used to be. We sent it to Nikon for a checkup and 4 months later it was returned with the dreaded repair code D (major damage from water, dropping on concrete, pestilence or famine.) The scanner has not been moved since day 1. The office is in the 70-72 degree temp range. The "major repair" consisted of cleaning and alignment with no parts replacement. $450.00. BTW, the repair was only completed after numerous calls and l-e-n-g-t-h-y waits on the phone. The tech web site is useless. Email responses were canned. Can't wait until the next budget cycle to replace it with an Imacon (mostly for 4x5) and either the Polaroid or the Minolta for medium format. I won't even consider the 8000.

Stan Shire
Associate Professor / Dept Chair
Department of Photographic Imaging
Community College of Philadelphia
Adobe Photoshop 6 A.C.E.
  ----- Original Message ----- 
  From: Mark Tucker 
  To: DigitalBlackandWhiteThePrint@yahoogroups.com 
  Sent: Friday, November 16, 2001 2:36 PM
  Subject: [Digital BW] Re: Polaroid 120 user feedback!


  For what it's worth, I bought the early LS4500 Nikon, and it was 
  absolutely the worst customer support I ever witnessed. 
  Absolute Keystone Kops. Unless something major has changed 
  at Nikon Digital Support, I'd strongly steer clear of any Nikon 
  product. There was some guy named Peter there, and it was 
  laughable when trying to get clear answers. And I'm not talking 
  out of school here; I told him that to his face. Let's just hope that 
  it wasn't his fault; maybe some policy at Nikon corporate 
  prevented him from getting a competent staff.

  Not to mention that the 4500 was a clunker of a scanner to boot, 
  yet with a high price tag. That was salt in the wound for me.

  This was one time where I bought on name reputation alone, but 
  it certainly came back to haunt me. Sometimes, just because it 
  says Nikon doesn't mean it's great quality.
  .
  -Mark Tucker, http://marktucker.com/

  .

  --- In DigitalBlackandWhiteThePrint@y..., "Jeff Bunting" 
  <jrb@m...> wrote:
  > I have had the SS120 since June for scanning mostly B&W, I 
  > doubt that it is up to drumscan quality, but if the choice 
  between 
  > Nikon and Polaroid comes down to service, I can't recommend 
  > Polaroid strongly enough. David Hemingway  (of Polaroid) 
  > monitors the filmscanner list, and is available with solutions  
  > immediately. I had problems where Vuescan (7.2.2)locked up 
  > the scanner, and I got sound advice from David how to fix it 
  > myself without a costly return. I can't compare the two scanners 
  > side by side, so I am not addressing scan quality, but having 
  > someone to contact has proved very valuable to me.
  > Jeff


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