Digital BW, The Print

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Bob Michaels"
<bob@b...> wrote: 
> In return you get some great products unmatched by the printer
> manufacturers and some very friendly helpful people to talk to when
> you have problems. 

I'm glad that they're friendly and helpful in fixing problems (once
you get their attention), but it would be much better if there weren't
so many problems. 

When I had a leaky cart, they replaced it (after I asked a couple of
times). Now I'm finding that they filled a UT2 cart with LM that's
darker than it should be. This is apparently not an isolated mistake.
I've followed their problem resolution procedures, but I haven't got
any more than an automated receipt acknowledgement.

Jim Zall