Digital BW, The Print

As an update to my earlier post.
 I just got off the phone with MIS and they said it was a bad chip. 
And that they would send me a new chip in the mail. Well that got me 
thinking so I took the chip of the ink cartridge that had worked and 
put it on the new ink cartridge with the bad chip. I reset the chip 
and it works. I now have a happy printer again.
I would like to say that the people I have talked to on the Phone at 
MIS have always been very helpful and pleasant to talk to.
Thanks all for your help
Michael