Digital BW, The Print

See comments below..=*^)

		  	

On Feb 20, 2005, at 6:51 PM, 
DigitalBlackandWhiteThePrint@yahoogroups.com wrote:

> Re: Refurbished printers
>
>
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, Christer
> Rosewelll <christerart@m...> wrote:
>> Epson wanted to charge his credit card $400 in order to send a
>> replacement overnight - a refurb one which my friend refused.
>
> Christer: That $400 is never charged UNLESS you don't return the old
> one. That's just to insure you don't try to get an extra printer for 
> free

	Nope - they were very explicit about that - if he wanted overnight 
replacement they would charge his card the $400 and when they received 
the dead one in return, they would credit him the $400 - if he shipped 
the dead one to them first there would be no charge - but he could 
expect 5 business days shipping after they received the dead one ...
>
>> When dealing with Epson you have to get past the first two levels in
>> order to get anything taken care of.
>
> Christer: That certainly can be the case in sticky situations. I've
> had to resort to that once. But again, they immediately did a warranty
> replacement when I honestly told them I had damaged the printer by
> trying to use a 3rd party flush cart that was missing the chip. It
> seems to vary.

	Absolutely - my friend called several times and spoke to three 
different reps - the first two were adamant - no new replacement - only 
a refurb - the third one was the one who asked to call back the next 
day as she wanted to try to get him a new replacement,

>
> Bob Michaels

Christer

			Christer, AKA Christer Rosewell
			  http://www.ChristerArt.com



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