Digital BW, The Print

Hi John:

I sprang for a refurbished R200 from the Epson site - $77.00 
delivered.  THEN I found I could have obtained a NEW one for $99, and 
kicked myself while I awaited delivery.  The warranty on refurbs is VERY 
poorly and vaguely spelled out.

Luckily, when the printer arrived, it was in perfect shape, and ALL of the 
gadgets were supplied.  There are warnings that there may be omissions.  I 
am MOST pleased with the little beast, MUCH higher quality prints than I 
expected, quiet and quick in operation.  I have not yet tried out the CD 
printing, but the needed pieces were furnished.

I have heard of printers arriving non-functional, but apparently Epson 
immediately sent out replacements.  Were I to do it all again, I would 
probably go for the new one, given the very small price difference.

I don't know if I was simply fortunate, or if most refurbished printers 
arrive complete and functional.

Hope this helps.............. Jack

At 06:45 PM 2/18/2005, you wrote:
>From: "Mr_Misty_44" <jharvey@...>
>Subject: Refurbished Printers
>
>Does anyone want to weigh in on buying or not buying a refurbished
>Epson printer (Refurb by Epson). Has anyone done so. Has anyone had
>problems?
>
>John H
>



[Non-text portions of this message have been removed]

A friend of mine just bought a new 1280 thru Amazon - arrived DOA - 
Dead on Arrival.

Epson wanted to charge his credit card $400 in order to send a 
replacement overnight - a refurb one which my friend refused.

Next day  - after several phone calls and hours on the phone - they 
agreed to send him a new printer - 5 business days shipping.

A couple of years ago I had a run in with Epson - long story but after 
3 months of getting nowhere, I told them it was either a brand new 
printer - the new model I expected would come out very shortly - and 
which they denied having any knowledge of at all - or I would turn the 
matter over to my attorney as well as post it on all internet forums.

The next day they offered to send me a new printer of my choice - and 
the week after that the 1280 came out - I then told them to ship one to 
me and they did - overnight!..=*^)

When dealing with Epson you have to get past the first two levels in 
order to get anything taken care of.

Christer

Christer, AKA Christer Rosewell
http://www.ChristerArt.com
		  	

On Feb 18, 2005, at 6:20 PM, 
DigitalBlackandWhiteThePrint@yahoogroups.com wrote:

> Subject: Refurbished printers
>
> Hi John:
>
> I sprang for a refurbished R200 from the Epson site - $77.00
> delivered.  THEN I found I could have obtained a NEW one for $99, and
> kicked myself while I awaited delivery.  The warranty on refurbs is 
> VERY
> poorly and vaguely spelled out.
>
> Luckily, when the printer arrived, it was in perfect shape, and ALL of 
> the
> gadgets were supplied.  There are warnings that there may be 
> omissions.  I
> am MOST pleased with the little beast, MUCH higher quality prints than 
> I
> expected, quiet and quick in operation.  I have not yet tried out the 
> CD
> printing, but the needed pieces were furnished.
>
> I have heard of printers arriving non-functional, but apparently Epson
> immediately sent out replacements.  Were I to do it all again, I would
> probably go for the new one, given the very small price difference.
>
> I don't know if I was simply fortunate, or if most refurbished printers
> arrive complete and functional.
>
> Hope this helps.............. Jack
>
> At 06:45 PM 2/18/2005, you wrote:
>> From: "Mr_Misty_44" <jharvey@...>
>> Subject: Refurbished Printers
>>
>> Does anyone want to weigh in on buying or not buying a refurbished
>> Epson printer (Refurb by Epson). Has anyone done so. Has anyone had
>> problems?
>>
>> John H
>>


[Non-text portions of this message have been removed]

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, Christer
Rosewelll <christerart@m...> wrote:
> Epson wanted to charge his credit card $400 in order to send a 
> replacement overnight - a refurb one which my friend refused.

Christer: That $400 is never charged UNLESS you don't return the old
one. That's just to insure you don't try to get an extra printer for free

> When dealing with Epson you have to get past the first two levels in 
> order to get anything taken care of.

Christer: That certainly can be the case in sticky situations. I've
had to resort to that once. But again, they immediately did a warranty
replacement when I honestly told them I had damaged the printer by
trying to use a 3rd party flush cart that was missing the chip. It
seems to vary. 

Bob Michaels

See comments below..=*^)

		  	

On Feb 20, 2005, at 6:51 PM, 
DigitalBlackandWhiteThePrint@yahoogroups.com wrote:

> Re: Refurbished printers
>
>
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, Christer
> Rosewelll <christerart@m...> wrote:
>> Epson wanted to charge his credit card $400 in order to send a
>> replacement overnight - a refurb one which my friend refused.
>
> Christer: That $400 is never charged UNLESS you don't return the old
> one. That's just to insure you don't try to get an extra printer for 
> free

	Nope - they were very explicit about that - if he wanted overnight 
replacement they would charge his card the $400 and when they received 
the dead one in return, they would credit him the $400 - if he shipped 
the dead one to them first there would be no charge - but he could 
expect 5 business days shipping after they received the dead one ...
>
>> When dealing with Epson you have to get past the first two levels in
>> order to get anything taken care of.
>
> Christer: That certainly can be the case in sticky situations. I've
> had to resort to that once. But again, they immediately did a warranty
> replacement when I honestly told them I had damaged the printer by
> trying to use a 3rd party flush cart that was missing the chip. It
> seems to vary.

	Absolutely - my friend called several times and spoke to three 
different reps - the first two were adamant - no new replacement - only 
a refurb - the third one was the one who asked to call back the next 
day as she wanted to try to get him a new replacement,

>
> Bob Michaels

Christer

			Christer, AKA Christer Rosewell
			  http://www.ChristerArt.com



[Non-text portions of this message have been removed]

I guess Epson has changed in the last few months. When I got my last
warranty replacement the sent a new one overnight and I returned the
old one in the same box. And, I've never seen a credit card charge. In
fact I was busy for about ten days and took a while to do the swap and
return the old printer. Still no credit card charge / reversal. 

Bob Michaels. 

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, Christer
Rosewelll <christerart@m...> wrote:

>Nope - they were very explicit about that - if he wanted overnight 
> replacement they would charge his card the $400 and when they received 
> the dead one in return, they would credit him the $400 - if he shipped 
> the dead one to them first there would be no charge - but he could 
> expect 5 business days shipping after they received the dead one ...

At 06:24 PM 2/21/2005, Bob Michaels wrote:

>I guess Epson has changed in the last few months. When I got my last
>warranty replacement the sent a new one overnight and I returned the
>old one in the same box. And, I've never seen a credit card charge. In
>fact I was busy for about ten days and took a while to do the swap and
>return the old printer. Still no credit card charge / reversal.

I was told that my card WOULD be charged if I did not return the old 
printer within a certain time period.


		A r t h u r    F i n k     P h o t o g r a p h y
		------------------------------------------------
		Ten New Island Avenue               207.766.5722
		Peaks Island, Maine 04108  arthur@...