Digital BW, The Print

A friend of mine just bought a new 1280 thru Amazon - arrived DOA - 
Dead on Arrival.

Epson wanted to charge his credit card $400 in order to send a 
replacement overnight - a refurb one which my friend refused.

Next day  - after several phone calls and hours on the phone - they 
agreed to send him a new printer - 5 business days shipping.

A couple of years ago I had a run in with Epson - long story but after 
3 months of getting nowhere, I told them it was either a brand new 
printer - the new model I expected would come out very shortly - and 
which they denied having any knowledge of at all - or I would turn the 
matter over to my attorney as well as post it on all internet forums.

The next day they offered to send me a new printer of my choice - and 
the week after that the 1280 came out - I then told them to ship one to 
me and they did - overnight!..=*^)

When dealing with Epson you have to get past the first two levels in 
order to get anything taken care of.

Christer

Christer, AKA Christer Rosewell
http://www.ChristerArt.com
		  	

On Feb 18, 2005, at 6:20 PM, 
DigitalBlackandWhiteThePrint@yahoogroups.com wrote:

> Subject: Refurbished printers
>
> Hi John:
>
> I sprang for a refurbished R200 from the Epson site - $77.00
> delivered.  THEN I found I could have obtained a NEW one for $99, and
> kicked myself while I awaited delivery.  The warranty on refurbs is 
> VERY
> poorly and vaguely spelled out.
>
> Luckily, when the printer arrived, it was in perfect shape, and ALL of 
> the
> gadgets were supplied.  There are warnings that there may be 
> omissions.  I
> am MOST pleased with the little beast, MUCH higher quality prints than 
> I
> expected, quiet and quick in operation.  I have not yet tried out the 
> CD
> printing, but the needed pieces were furnished.
>
> I have heard of printers arriving non-functional, but apparently Epson
> immediately sent out replacements.  Were I to do it all again, I would
> probably go for the new one, given the very small price difference.
>
> I don't know if I was simply fortunate, or if most refurbished printers
> arrive complete and functional.
>
> Hope this helps.............. Jack
>
> At 06:45 PM 2/18/2005, you wrote:
>> From: "Mr_Misty_44" <jharvey@...>
>> Subject: Refurbished Printers
>>
>> Does anyone want to weigh in on buying or not buying a refurbished
>> Epson printer (Refurb by Epson). Has anyone done so. Has anyone had
>> problems?
>>
>> John H
>>


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