Digital BW, The Print

Thanks Michael.  It may well be true that Lyson's staff in the U.S. 
is small but that's not my problem.  As I said in my initial message, 
I did email their UK head office as well.  All they needed to do was 
respond and tell me 'No, the Daylight Darkroom isn't compatible with 
the 1280 but some of our other products are and if you view the Lyson 
Disributors page on our website at <insert link> you'll be able to 
find a dealer in your area (although apparently there's only one in 
Canada) who can help you choose the best one for your needs.  Thank 
you.'  That would take about 60 seconds to write so a small staff is 
a poor excuse for poor service.

I didn't think that the Daylight Darkroom product was available for 
the 1280 but then I subsequently read in a reputable publication 
(Photo Techniques) that it was; hence my motivation to contact them.

That said, I've done some more looking at the MIS products and they 
may fit the bill so thanks to those who recommended them.  I've 
emailed back and forth a couple times today with one of their support 
staff who's been very helpful and responsive - even telling me I 
could do something slightly unconventional with the ink set-up which 
is rare for a manufacturer to do.  I still have concerns about print 
longevity and will have to try to research that some more but I do 
see that their newer UT2 inkset is variable tone and a dead neutral 
result is possible.  

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "AdventureCam 
Photo" <email@a...> wrote:
> The Daylight Darkroom was designed for the 2200/7600/9600 printers 
and is
> not available for the 1280.  There is more information about the 
system on
> my site at http://www.adventurecamphoto.com/lysondd.htm including a 
link to
> the Daylight Darkroom site.
> 
> It can be difficult to get responses from Lyson at times because 
they have a
> small staff in the US.  If you work with a dealer like myself who 
does
> business through their distribution system, you can be put in touch 
with a
> tech support person that will answer your questions.  If you or 
anyone on
> the list needs assistance with Lyson products, contact me offline, 
and I
> will pass along the tech support contact information.
> 
> 
> Michael J. Pach
> AdventureCam Photo
> 719-260-6637
> www.adventurecamphoto.com
> 
> Anyone here use Lyson inks? If so, have you had any problems with
> 
> their customer service?
> 
> I'm expecting delivery soon of a used Epson 1280 that I'm 
considering
> 
> turning into a b&w printer. The products I'm looking at are the 
Lyson
> 
> Small Gamut and their new Daylight Darkroom. I've read conflicting
> 
> information on compatibility of the Daylight Darkroom product with 
the
> 
> 1280. To try and resolve I've emailed both the U.S. and UK offices 
of
> 
> Lyson and have had no response in over a week. If this is SOP for
> 
> their customer service, then I'll look for another product.
> 
> 
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