Digital BW, The Print

Anyone here use Lyson inks?  If so, have you had any problems with
their customer service?

I'm expecting delivery soon of a used Epson 1280 that I'm considering
turning into a b&w printer.  The products I'm looking at are the Lyson
Small Gamut and their new Daylight Darkroom.  I've read conflicting
information on compatibility of the Daylight Darkroom product with the
1280.  To try and resolve I've emailed both the U.S. and UK offices of
Lyson and have had no response in over a week.  If this is SOP for
their customer service, then I'll look for another product.

Thanks.

look for MIS inks, I think most would agree..DM
On May 15, 2005, at 5:19 PM, fisherrcan wrote:

> Anyone here use Lyson inks?� If so, have you had any problems with
>  their customer service?
>
>  I'm expecting delivery soon of a used Epson 1280 that I'm considering
>  turning into a b&w printer.� The products I'm looking at are the Lyson
>  Small Gamut and their new Daylight Darkroom.� I've read conflicting
>  information on compatibility of the Daylight Darkroom product with the
>  1280.� To try and resolve I've emailed both the U.S. and UK offices of
>  Lyson and have had no response in over a week.� If this is SOP for
>  their customer service, then I'll look for another product.
>
>  Thanks.
>
>
>
>
>
>
> Please visit the Group Homepage to check the Files, and other 
> resources as they are often being updated.
>
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> PRINT YAHOO! GROUP YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE �OWNER� 
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> LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, 
> CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, 
> DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE 
> LOSSES (EVEN IF THE� �OWNER� AND �MODERATORS� OF DIGITAL BW, THE PRINT 
> YAHOO GROUP HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), 
> RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE DIGITAL BW, 
> THE PRINT YAHOO GROUP; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF 
> YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY THIRD 
> PARTY ON THE DIGITAL BW, THE PRINT YAHOO GROUP; OR (iv) ANY OTHER 
> MATTER RELATING TO THE DIGITAL BW, THE PRINT YAHOO GROUP.
>
>
>
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> Service.
>


[Non-text portions of this message have been removed]

I am a very satisfied MIS UT2 (b/w) user with my 1280

-Jim Coffee-

----- Original Message ----- 
From: "Douglas meeuwsen" <lipshurt@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Sunday, May 15, 2005 8:44 PM
Subject: Re: [Digital BW] Anyone use Lyson Inks?


look for MIS inks, I think most would agree..DM
On May 15, 2005, at 5:19 PM, fisherrcan wrote:

> Anyone here use Lyson inks? If so, have you had any problems with
>  their customer service?
>
>  I'm expecting delivery soon of a used Epson 1280 that I'm considering
>  turning into a b&w printer. The products I'm looking at are the Lyson
>  Small Gamut and their new Daylight Darkroom. I've read conflicting
>  information on compatibility of the Daylight Darkroom product with the
>  1280. To try and resolve I've emailed both the U.S. and UK offices of
>  Lyson and have had no response in over a week. If this is SOP for
>  their customer service, then I'll look for another product.
>
>  Thanks.
>
>
>
>
>
>
> Please visit the Group Homepage to check the Files, and other
> resources as they are often being updated.
>
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
>
>  If you wish to receive no emails or just a daily digest, or you wish
> to unsubscribe, please edit your Membership preferences by visiting
> this same page.
>
>  Please follow these basic guidelines:
>  - As threads develop, trim off excess portions of earlier messages to
> keep them short.
>  - Good manners are required at all time. No personal attacks or
> flames. Hostile, aggressive or argumentative users may be removed from
> the membership without notice.
>  - Keep your posts and threads related to the group topic of digital
> B&W printing. Users who persistently make off-topic posts may be
> removed from the membership.
>  - By posting on this forum you agree to abide by the group rules and
> guidelines, and to abide by the actions and decisions of the group
> Owner and Moderators. See \ufffdGroup Topic, Rules and Guidelines\ufffd in the
> Files section:
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint/files/
>
>  BY PARTICIPATING IN AND/OR POSTING MESSAGES TO THE DIGITAL BW, THE
> PRINT YAHOO! GROUP YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE \ufffdOWNER\ufffd
> AND \ufffdMODERATORS\ufffd OF DIGITAL BW, THE PRINT YAHOO GROUP SHALL NOT BE
> LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
> CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO,
> DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE
> LOSSES (EVEN IF THE \ufffdOWNER\ufffd AND \ufffdMODERATORS\ufffd OF DIGITAL BW, THE PRINT
> YAHOO GROUP HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES),
> RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE DIGITAL BW,
> THE PRINT YAHOO GROUP; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF
> YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY THIRD
> PARTY ON THE DIGITAL BW, THE PRINT YAHOO GROUP; OR (iv) ANY OTHER
> MATTER RELATING TO THE DIGITAL BW, THE PRINT YAHOO GROUP.
>
>
>
> Yahoo! Groups Links
> \ufffd To visit your group on the web, go to:
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint/
>
> \ufffd To unsubscribe from this group, send an email to:
> DigitalBlackandWhiteThePrint-unsubscribe@yahoogroups.com
>
> \ufffd Your use of Yahoo! Groups is subject to the Yahoo! Terms of
> Service.
>


[Non-text portions of this message have been removed]




Please visit the Group Homepage to check the Files, and other resources as 
they are often being updated.

http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint

If you wish to receive no emails or just a daily digest, or you wish to 
unsubscribe, please edit your Membership preferences by visiting this same 
page.

Please follow these basic guidelines:
- As threads develop, trim off excess portions of earlier messages to keep 
them short.
- Good manners are required at all time. No personal attacks or flames. 
Hostile, aggressive or argumentative users may be removed from the 
membership without notice.
- Keep your posts and threads related to the group topic of digital B&W 
printing. Users who persistently make off-topic posts may be removed from 
the membership.
- By posting on this forum you agree to abide by the group rules and 
guidelines, and to abide by the actions and decisions of the group Owner and 
Moderators. See \ufffdGroup Topic, Rules and Guidelines\ufffd in the Files section:
http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint/files/

BY PARTICIPATING IN AND/OR POSTING MESSAGES TO THE DIGITAL BW, THE PRINT 
YAHOO! GROUP YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE \ufffdOWNER\ufffd AND 
\ufffdMODERATORS\ufffd OF DIGITAL BW, THE PRINT YAHOO GROUP SHALL NOT BE LIABLE TO YOU 
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY 
DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, 
GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE  \ufffdOWNER\ufffd AND 
\ufffdMODERATORS\ufffd OF DIGITAL BW, THE PRINT YAHOO GROUP HAVE BEEN ADVISED OF THE 
POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY 
TO USE THE DIGITAL BW, THE PRINT YAHOO GROUP; (ii) UNAUTHORIZED ACCESS TO OR 
ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY 
THIRD PARTY ON THE DIGITAL BW, THE PRINT YAHOO GROUP; OR (iv) ANY OTHER 
MATTER RELATING TO THE DIGITAL BW, THE PRINT YAHOO GROUP.

Yahoo! Groups Links

I have no personal experience but Lyson has a reputation for poor customer 
service.

----- Original Message ----- 
From: "fisherrcan" <robt.fisher@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Sunday, May 15, 2005 8:19 PM
Subject: [Digital BW] Anyone use Lyson Inks?


Anyone here use Lyson inks?  If so, have you had any problems with
their customer service?

I'm expecting delivery soon of a used Epson 1280 that I'm considering
turning into a b&w printer.  The products I'm looking at are the Lyson
Small Gamut and their new Daylight Darkroom.  I've read conflicting
information on compatibility of the Daylight Darkroom product with the
1280.  To try and resolve I've emailed both the U.S. and UK offices of
Lyson and have had no response in over a week.  If this is SOP for
their customer service, then I'll look for another product.

Thanks.







Please visit the Group Homepage to check the Files, and other resources as 
they are often being updated.

http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint

If you wish to receive no emails or just a daily digest, or you wish to 
unsubscribe, please edit your Membership preferences by visiting this same 
page.

Please follow these basic guidelines:
- As threads develop, trim off excess portions of earlier messages to keep 
them short.
- Good manners are required at all time. No personal attacks or flames. 
Hostile, aggressive or argumentative users may be removed from the 
membership without notice.
- Keep your posts and threads related to the group topic of digital B&W 
printing. Users who persistently make off-topic posts may be removed from 
the membership.
- By posting on this forum you agree to abide by the group rules and 
guidelines, and to abide by the actions and decisions of the group Owner and 
Moderators. See "Group Topic, Rules and Guidelines" in the Files section:
http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint/files/

BY PARTICIPATING IN AND/OR POSTING MESSAGES TO THE DIGITAL BW, THE PRINT 
YAHOO! GROUP YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE "OWNER" AND 
"MODERATORS" OF DIGITAL BW, THE PRINT YAHOO GROUP SHALL NOT BE LIABLE TO YOU 
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY 
DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, 
GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE  "OWNER" AND 
"MODERATORS" OF DIGITAL BW, THE PRINT YAHOO GROUP HAVE BEEN ADVISED OF THE 
POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY 
TO USE THE DIGITAL BW, THE PRINT YAHOO GROUP; (ii) UNAUTHORIZED ACCESS TO OR 
ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY 
THIRD PARTY ON THE DIGITAL BW, THE PRINT YAHOO GROUP; OR (iv) ANY OTHER 
MATTER RELATING TO THE DIGITAL BW, THE PRINT YAHOO GROUP.

Yahoo! Groups Links

Stay away from the Small Gamut inkset. I used it for 4 years.That is old 
technology and does not perform as well as current UC with a rip like QTR. 
The new Epson printers to soon be released or MiS quads or Cone quads are 
much better in all respeces. Take it from someone who has been there.

All of these Lyson monochrome inksets exhibit metamerism  and yes, their 
customer service is poor to non-existant. Compare that to Media Street where 
you get a response the day you send a message. I just wrote them both about 
an issues with the 10K carts. Lyson doesn't respond, Media Street finds the 
person who is knowledgeable and he writes me. That is the difference 
between a company that cares about its customers and one that doesn't.

John

Thanks for the quick replies folks.  I've looked at the MIS products 
casually but not in any great depth.  The thing I didn't like about 
them if I recall (it's been a while since I investigated) was that it 
seemed to be difficult to get a truly neutral b&w with them.  I think 
you had to go warm, cool or carbon sepia.  I was also concerned about 
the print life with the MIS inks I think.  I'll have another look 
though.  Maybe they've come out with something new since I last checked 
them out. 

I know the Small Gamut is an older product but it was a definite second 
place to the new Daylight Darkroom product.  

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "fisherrcan" 
<robt.fisher@s...> wrote:

> Anyone here use Lyson inks?  If so, have you had any problems with
> their customer service?
> 
> I'm expecting delivery soon of a used Epson 1280 that I'm considering
> turning into a b&w printer.  The products I'm looking at are the Lyson
> Small Gamut and their new Daylight Darkroom.  I've read conflicting
> information on compatibility of the Daylight Darkroom product with the
> 1280.  To try and resolve I've emailed both the U.S. and UK offices of
> Lyson and have had no response in over a week.  If this is SOP for
> their customer service, then I'll look for another product.
> 
> Thanks.

The Daylight Darkroom was designed for the 2200/7600/9600 printers and is
not available for the 1280.  There is more information about the system on
my site at http://www.adventurecamphoto.com/lysondd.htm including a link to
the Daylight Darkroom site.

It can be difficult to get responses from Lyson at times because they have a
small staff in the US.  If you work with a dealer like myself who does
business through their distribution system, you can be put in touch with a
tech support person that will answer your questions.  If you or anyone on
the list needs assistance with Lyson products, contact me offline, and I
will pass along the tech support contact information.


Michael J. Pach
AdventureCam Photo
719-260-6637
www.adventurecamphoto.com

Anyone here use Lyson inks? If so, have you had any problems with

their customer service?

I'm expecting delivery soon of a used Epson 1280 that I'm considering

turning into a b&w printer. The products I'm looking at are the Lyson

Small Gamut and their new Daylight Darkroom. I've read conflicting

information on compatibility of the Daylight Darkroom product with the

1280. To try and resolve I've emailed both the U.S. and UK offices of

Lyson and have had no response in over a week. If this is SOP for

their customer service, then I'll look for another product.


--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.11.11 - Release Date: 5/16/05


[Non-text portions of this message have been removed]

Thanks Michael.  It may well be true that Lyson's staff in the U.S. 
is small but that's not my problem.  As I said in my initial message, 
I did email their UK head office as well.  All they needed to do was 
respond and tell me 'No, the Daylight Darkroom isn't compatible with 
the 1280 but some of our other products are and if you view the Lyson 
Disributors page on our website at <insert link> you'll be able to 
find a dealer in your area (although apparently there's only one in 
Canada) who can help you choose the best one for your needs.  Thank 
you.'  That would take about 60 seconds to write so a small staff is 
a poor excuse for poor service.

I didn't think that the Daylight Darkroom product was available for 
the 1280 but then I subsequently read in a reputable publication 
(Photo Techniques) that it was; hence my motivation to contact them.

That said, I've done some more looking at the MIS products and they 
may fit the bill so thanks to those who recommended them.  I've 
emailed back and forth a couple times today with one of their support 
staff who's been very helpful and responsive - even telling me I 
could do something slightly unconventional with the ink set-up which 
is rare for a manufacturer to do.  I still have concerns about print 
longevity and will have to try to research that some more but I do 
see that their newer UT2 inkset is variable tone and a dead neutral 
result is possible.  

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "AdventureCam 
Photo" <email@a...> wrote:
> The Daylight Darkroom was designed for the 2200/7600/9600 printers 
and is
> not available for the 1280.  There is more information about the 
system on
> my site at http://www.adventurecamphoto.com/lysondd.htm including a 
link to
> the Daylight Darkroom site.
> 
> It can be difficult to get responses from Lyson at times because 
they have a
> small staff in the US.  If you work with a dealer like myself who 
does
> business through their distribution system, you can be put in touch 
with a
> tech support person that will answer your questions.  If you or 
anyone on
> the list needs assistance with Lyson products, contact me offline, 
and I
> will pass along the tech support contact information.
> 
> 
> Michael J. Pach
> AdventureCam Photo
> 719-260-6637
> www.adventurecamphoto.com
> 
> Anyone here use Lyson inks? If so, have you had any problems with
> 
> their customer service?
> 
> I'm expecting delivery soon of a used Epson 1280 that I'm 
considering
> 
> turning into a b&w printer. The products I'm looking at are the 
Lyson
> 
> Small Gamut and their new Daylight Darkroom. I've read conflicting
> 
> information on compatibility of the Daylight Darkroom product with 
the
> 
> 1280. To try and resolve I've emailed both the U.S. and UK offices 
of

> 
> Lyson and have had no response in over a week. If this is SOP for
> 
> their customer service, then I'll look for another product.
> 
> 
> --
> No virus found in this outgoing message.
> Checked by AVG Anti-Virus.
> Version: 7.0.308 / Virus Database: 266.11.11 - Release Date: 5/16/05
> 
> 
> [Non-text portions of this message have been removed]