Digital BW, The Print

Hi Kevin.
I don't know about which is what but, if it were me, I would be
equally insistant that if they could not give an "exact" replacement (
another new 2100 ) then I want my money returned. Then you can do as
you wish. 

Regards.
Duane.

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Kevin Bell"
<kevbell@e...> wrote:
> I thought the group may be interested in my resent experience with 
> Epson Customer services in the UK regarding the replacement for the 
> 2100 printer:
> 
> On reading the recommendations on this forum I purchased a new Epson 
> 2100 which was faulty when delivered. The supplier was insistent that 
> I should not return it but to arrange to have a new replacement sent 
> direct from Epson. The printer was taken to an Epson Express Centre 
> for replacement. Three weeks passed before I was contacted by Epson 
> and was informed that the 2100 is no longer being made, I was offered 
> an R1800 instead. I pointed out that this was a less expensive printer 
> and that according to a much respected user group, the R1800 is not a 
> like for like replacement for the 2100. Epson insisted that the R1800 
> was the replacement for the 2100 and will not move on their 
> replacement offer. I offered to pay the difference between the 2100 
> and the 2400 but they would not budge. I assumed that the 2400 was the 
> replacement for the 2100 from the posts on this forum but Epson say 
> no, the R1800 replaces the 2200.
> 
> I would be interested to hear from anyone in the group who has any 
> thoughts this.
> 
> Regards, Kev Bell