Digital BW, The Print

I thought the group may be interested in my resent experience with 
Epson Customer services in the UK regarding the replacement for the 
2100 printer:

On reading the recommendations on this forum I purchased a new Epson 
2100 which was faulty when delivered. The supplier was insistent that 
I should not return it but to arrange to have a new replacement sent 
direct from Epson. The printer was taken to an Epson Express Centre 
for replacement. Three weeks passed before I was contacted by Epson 
and was informed that the 2100 is no longer being made, I was offered 
an R1800 instead. I pointed out that this was a less expensive printer 
and that according to a much respected user group, the R1800 is not a 
like for like replacement for the 2100. Epson insisted that the R1800 
was the replacement for the 2100 and will not move on their 
replacement offer. I offered to pay the difference between the 2100 
and the 2400 but they would not budge. I assumed that the 2400 was the 
replacement for the 2100 from the posts on this forum but Epson say 
no, the R1800 replaces the 2200.

I would be interested to hear from anyone in the group who has any 
thoughts this.

Regards, Kev Bell

Hi Kevin.
I don't know about which is what but, if it were me, I would be
equally insistant that if they could not give an "exact" replacement (
another new 2100 ) then I want my money returned. Then you can do as
you wish. 

Regards.
Duane.

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Kevin Bell"
<kevbell@e...> wrote:

> I thought the group may be interested in my resent experience with 
> Epson Customer services in the UK regarding the replacement for the 
> 2100 printer:
> 
> On reading the recommendations on this forum I purchased a new Epson 
> 2100 which was faulty when delivered. The supplier was insistent that 
> I should not return it but to arrange to have a new replacement sent 
> direct from Epson. The printer was taken to an Epson Express Centre 
> for replacement. Three weeks passed before I was contacted by Epson 
> and was informed that the 2100 is no longer being made, I was offered 
> an R1800 instead. I pointed out that this was a less expensive printer 
> and that according to a much respected user group, the R1800 is not a 
> like for like replacement for the 2100. Epson insisted that the R1800 
> was the replacement for the 2100 and will not move on their 
> replacement offer. I offered to pay the difference between the 2100 
> and the 2400 but they would not budge. I assumed that the 2400 was the 
> replacement for the 2100 from the posts on this forum but Epson say 
> no, the R1800 replaces the 2200.
> 
> I would be interested to hear from anyone in the group who has any 
> thoughts this.
> 
> Regards, Kev Bell

They should replace it with a 2400 - I am in no doubt about that!  Hold firm
and scour the internet for quotes (particularly from those that sell the
printers) as evidence to support your case.

> From: Kevin Bell <kevbell@...>
> Reply-To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
> Date: Wed, 25 May 2005 17:41:04 -0000
> To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
> Subject: [Digital BW] The Epson R1800 is the replacement for the 2100/2200
> 
> I thought the group may be interested in my resent experience with
> Epson Customer services in the UK regarding the replacement for the
> 2100 printer:
> 
> On reading the recommendations on this forum I purchased a new Epson
> 2100 which was faulty when delivered. The supplier was insistent that
> I should not return it but to arrange to have a new replacement sent
> direct from Epson. The printer was taken to an Epson Express Centre
> for replacement. Three weeks passed before I was contacted by Epson
> and was informed that the 2100 is no longer being made, I was offered
> an R1800 instead. I pointed out that this was a less expensive printer
> and that according to a much respected user group, the R1800 is not a
> like for like replacement for the 2100. Epson insisted that the R1800
> was the replacement for the 2100 and will not move on their
> replacement offer. I offered to pay the difference between the 2100
> and the 2400 but they would not budge. I assumed that the 2400 was the
> replacement for the 2100 from the posts on this forum but Epson say
> no, the R1800 replaces the 2200.
> 
> I would be interested to hear from anyone in the group who has any
> thoughts this.
> 
> Regards, Kev Bell
>

Kevin,

I've had a similar experience with Epson several years ago - not until 
I threatened to post the problem on my site (30 - 50K hits/day) and 
also post it on every forum I could think of did I get a response from 
Epson. I flatly told them I would also sue them - and I refused to talk 
to nobody but a supervisor/manager and I told him that unless they 
called me the very next day I would go ahead.

They called me the next morning.

What they offer and tell you is unacceptable - you paid for one product 
- you should - and must  - get a similar product in return! The 1800 is 
a totally different product from the 2100 - the 1800 replaces the 
1280/1290.

Don't cave in!

Christer

			Christer, AKA Christer Rosewell
			  http://www.ChristerArt.com
		  	   3.6 million visitors to date..


On May 25, 2005, at 10:49 AM, 
DigitalBlackandWhiteThePrint@yahoogroups.com wrote:

>    From: "Kevin Bell" <kevbell@...>
> Subject: The Epson R1800 is the replacement for the 2100/2200
>
> I thought the group may be interested in my resent experience with
> Epson Customer services in the UK regarding the replacement for the
> 2100 printer:
>
> On reading the recommendations on this forum I purchased a new Epson
> 2100 which was faulty when delivered. The supplier was insistent that
> I should not return it but to arrange to have a new replacement sent
> direct from Epson. The printer was taken to an Epson Express Centre
> for replacement. Three weeks passed before I was contacted by Epson
> and was informed that the 2100 is no longer being made, I was offered
> an R1800 instead. I pointed out that this was a less expensive printer
> and that according to a much respected user group, the R1800 is not a
> like for like replacement for the 2100. Epson insisted that the R1800
> was the replacement for the 2100 and will not move on their
> replacement offer. I offered to pay the difference between the 2100
> and the 2400 but they would not budge. I assumed that the 2400 was the
> replacement for the 2100 from the posts on this forum but Epson say
> no, the R1800 replaces the 2200.
>
> I would be interested to hear from anyone in the group who has any
> thoughts this.
>
> Regards, Kev Bell

[Non-text portions of this message have been removed]

www.amazon.com has this statement in the Product Description text for 
the R1800:

"From the Manufacturer
Note: The Epson R1800 is no longer being manufactured. You may want to 
consider purchasing the R800 instead. The R800 offers a lower price but 
does not support wide-format printing."

Epson might have have huge stocks remaining, of course.

> www.amazon.com has this statement in the Product Description text for
> the R1800:
> 
> "From the Manufacturer
> Note: The Epson R1800 is no longer being manufactured. You may want to
> consider purchasing the R800 instead. The R800 offers a lower price but
> does not support wide-format printing."
> 
> Epson might have have huge stocks remaining, of course.
> 

Now that is a short product life cycle.  I wonder what the problems are.

Outback photo noted some profile problems as well as issues with the Glop.
See http://www.outbackphoto.com/printinginsights/pi033/Epson_R1800.html

Perhaps Epson wants to iron out these problems on the smaller printer before
putting more eggs in that technological basket.  From what I've seen of the
MIS version of glop, I'd move slowly on that front.  I wonder also if the
smaller dot size is an issue with more clogging or other problems.

Paul
www.PaulRoark.com

Paul,

It could very well be that Epson has decided to cut its losses and move toward 
consolidating their efforts into one inkset for the future. Can you image how 
complicated it is going to be for them to keep supporting all these formats of 
all these various inksets ( not to mention the printers parts). They have to not 
only keep the manufacturing system consistent but they have to store and 
ship and keep up with all these inks in markets all over the world. I was 
surprised to see that my local Staples store still has the Photo Stylus 1200 dye 
inks in the store. All these variations have to slow down sometime.

John




--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Paul Roark" <
paul.roark@v...> wrote:
> > www.amazon.com has this statement in the Product Description text for
> > the R1800:
> > 
> > "From the Manufacturer
> > Note: The Epson R1800 is no longer being manufactured. You may want 
to
> > consider purchasing the R800 instead. The R800 offers a lower price but
> > does not support wide-format printing."
> > 
> > Epson might have have huge stocks remaining, of course.
> > 
> 
> Now that is a short product life cycle.  I wonder what the problems are.
> 
> Outback photo noted some profile problems as well as issues with the Glop.
> See http://www.outbackphoto.com/printinginsights/pi033/
Epson_R1800.html
> 
> Perhaps Epson wants to iron out these problems on the smaller printer 
before

> putting more eggs in that technological basket.  From what I've seen of the
> MIS version of glop, I'd move slowly on that front.  I wonder also if the
> smaller dot size is an issue with more clogging or other problems.
> 
> Paul
> www.PaulRoark.com

The 4780 scanner had an ultra-short life cycle too, replaced by the
4990...and the "film only" 3200 (not like the old flatbed 3200) was
only introduced in England, to rasberry noise responses. 



--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Paul Roark"
<paul.roark@v...> wrote:
> > www.amazon.com has this statement in the Product Description text for
> > the R1800:
> > 
> > "From the Manufacturer
> > Note: The Epson R1800 is no longer being manufactured. You may want to
> > consider purchasing the R800 instead. The R800 offers a lower
price but
> > does not support wide-format printing."
> > 
> > Epson might have have huge stocks remaining, of course.
> > 
> 
> Now that is a short product life cycle.  I wonder what the problems are.
> 
> Outback photo noted some profile problems as well as issues with the
Glop.
> See http://www.outbackphoto.com/printinginsights/pi033/Epson_R1800.html
> 
> Perhaps Epson wants to iron out these problems on the smaller
printer before
> putting more eggs in that technological basket.  From what I've seen
of the
> MIS version of glop, I'd move slowly on that front.  I wonder also
if the

> smaller dot size is an issue with more clogging or other problems.
> 
> Paul
> www.PaulRoark.com