Digital BW, The Print

Kevin,

I've had a similar experience with Epson several years ago - not until 
I threatened to post the problem on my site (30 - 50K hits/day) and 
also post it on every forum I could think of did I get a response from 
Epson. I flatly told them I would also sue them - and I refused to talk 
to nobody but a supervisor/manager and I told him that unless they 
called me the very next day I would go ahead.

They called me the next morning.

What they offer and tell you is unacceptable - you paid for one product 
- you should - and must  - get a similar product in return! The 1800 is 
a totally different product from the 2100 - the 1800 replaces the 
1280/1290.

Don't cave in!

Christer

			Christer, AKA Christer Rosewell
			  http://www.ChristerArt.com
		  	   3.6 million visitors to date..


On May 25, 2005, at 10:49 AM, 
DigitalBlackandWhiteThePrint@yahoogroups.com wrote:

>    From: "Kevin Bell" <kevbell@...>
> Subject: The Epson R1800 is the replacement for the 2100/2200
>
> I thought the group may be interested in my resent experience with
> Epson Customer services in the UK regarding the replacement for the
> 2100 printer:
>
> On reading the recommendations on this forum I purchased a new Epson
> 2100 which was faulty when delivered. The supplier was insistent that
> I should not return it but to arrange to have a new replacement sent
> direct from Epson. The printer was taken to an Epson Express Centre
> for replacement. Three weeks passed before I was contacted by Epson
> and was informed that the 2100 is no longer being made, I was offered
> an R1800 instead. I pointed out that this was a less expensive printer
> and that according to a much respected user group, the R1800 is not a
> like for like replacement for the 2100. Epson insisted that the R1800
> was the replacement for the 2100 and will not move on their
> replacement offer. I offered to pay the difference between the 2100
> and the 2400 but they would not budge. I assumed that the 2400 was the
> replacement for the 2100 from the posts on this forum but Epson say
> no, the R1800 replaces the 2200.
>
> I would be interested to hear from anyone in the group who has any
> thoughts this.
>
> Regards, Kev Bell

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