Digital BW, The Print

They should replace it with a 2400 - I am in no doubt about that!  Hold firm
and scour the internet for quotes (particularly from those that sell the
printers) as evidence to support your case.


> From: Kevin Bell <kevbell@...>
> Reply-To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
> Date: Wed, 25 May 2005 17:41:04 -0000
> To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
> Subject: [Digital BW] The Epson R1800 is the replacement for the 2100/2200
> 
> I thought the group may be interested in my resent experience with
> Epson Customer services in the UK regarding the replacement for the
> 2100 printer:
> 
> On reading the recommendations on this forum I purchased a new Epson
> 2100 which was faulty when delivered. The supplier was insistent that
> I should not return it but to arrange to have a new replacement sent
> direct from Epson. The printer was taken to an Epson Express Centre
> for replacement. Three weeks passed before I was contacted by Epson
> and was informed that the 2100 is no longer being made, I was offered
> an R1800 instead. I pointed out that this was a less expensive printer
> and that according to a much respected user group, the R1800 is not a
> like for like replacement for the 2100. Epson insisted that the R1800
> was the replacement for the 2100 and will not move on their
> replacement offer. I offered to pay the difference between the 2100
> and the 2400 but they would not budge. I assumed that the 2400 was the
> replacement for the 2100 from the posts on this forum but Epson say
> no, the R1800 replaces the 2200.
> 
> I would be interested to hear from anyone in the group who has any
> thoughts this.
> 
> Regards, Kev Bell
>