Digital BW, The Print

I placed my first order with MIS and I received a number of things that I did not order and
did not receive a number of things that I did order.
When I called customer service I was passed to three different people before I spoke with 
someone who said he could take care of the problem. I was also told that it would be 
shipped overnight. It was not shipped overnight but I was told that it was shipped second 
day. I am waiting and told I would have it today.
I was told by a friend if I have tech questions not to talk to customer service but rather 
speak with the tech line. When I called the tech line the customer service person answered 
and told me he was the tech person.
I am usually reticent to complain about problems with a company because sometimes 
complaints can snowball and create problems for a small company that are bigger than the 
original complaint.
With problems like I experienced I start wondering about quality control especially since
a number of people are new to the whole process and we have enough to learn and should 
not be concerned about the quality of a product.
Raphael Sloane