Digital BW, The Print

I have to second Clayton's remarks. I am only a recent customer with MIS,
but they have given service (that valuable commodity you find so little of
nowadays).
Recently I was running late . . . very late, and punched in an online order
at some ungodly hour in the a.m. I hit the wrong "radio" button and
consequently received the wrong cartridges. There was no problem about
returning them and getting replacements back, which was done asap (less than
a week turn around into Canada). As far as I am concerned they had every
right to charge me for the second shipping because it was my mistake . . .
they didn't!!! :-))))

No one likes it when there is a screw up, but at least at MIS you can get
hold of someone and talk to them, then they try to fix it . . . again, my
applause to them.

Oh, and by the way Clayton, size has nothing to do with it. You either care
about and respect your customers or you don't . . . costing very little
extra for the former, sadly most companies big and small opt for the latter.

Paul Aparycki

>Clayton wrote;

>Sorry to hear about the problems, they certainly should not have
>happened and that sort of thing is very frustrating.  I am not trying
>to  excuse or justify what happened, but after having dealt with MIS
>for several years now my take on it is that they are a small company
>trying to keep up with a rapidly changing industry.  I suspect the
>work load there is high and there are bound to be mistakes on
>occasion.

>I too have had a few botched orders over the years, but the service
>over all has been excellent+ and friendly.  On several occasions I've
>had to return things because of my mistake or changed circumstances,
>and they have never refused or argued with me or challenged anything.