Digital BW, The Print

--- In DigitalBlackandWhiteThePrint@y..., "tomoc" <tomoc@y...> wrote:
> >>Seriously Tom, I would be very interested to see how those people 
> will treat you at this point. I have found them to be arrogant and 
> surprisingly disinterested in the concerns of their customers and 
> potential customers. Please keep us abreast of developments.
> 
> Tim T.<<<
> 
> Tim-
> 
> Did you get this feeling from email or from phone calls? I've had a 
> few "short" email responses from them, but I knew it was when they 
> were really busy getting out the 6.0 version.


I've had 4 phone conversations with them Tom. One was pleasant and 
informative. 3 were pretty rude by business standards. I am a pretty 
easy going guy so it takes a remarkable level of insensitivity to set 
me off but those conversations put up large red flags for me. 
Probably once you have been coerced into buying one of their 
overpriced "bundles" they are a little nicer to you but I was 
surprised at the lack of tact or even concern about inticing a 
potential new customer into the fold. It was a take it or leave it 
attitude. Kinda like Lily Tomlin as the "phone lady" in the old days.
"We're the phone company. We don't have to". The Gates comparison is 
probably deserved. I truly hope you, as a current customer, have 
better luck than did.

Tim T.