Digital BW, The Print

Epson consumer tech support is basically worthless. They just input
your question and read the response from a script. I'd be willing to
bet the person you talked to could not tell a 220 from a 2200 if the
labels were removed. The primary clue is that he told you NO Epson
printer could handle that stock. Most of us print on some very heavy
stock with Epson printers and have no problems. 

Turn the printer around and see all the little things that move and
trigger sensors in the paper feed area. It's all visible and not very
complex. Something has gone wrong there. There is a high probability
you can dignose the problem and correct. 

If you can't fix it, and it's under warranty, be persistent and get
them to do a replacement. 

Bob Michaels

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "paulmwhiting"
<paulmwhiting@...> wrote:
>
> Well, group, sad news. I was happily printing some postcards on my
> R220, in black only mode, with an Eboni cart in the black position.
> Suddenly I began to get paper load errors, telling me to close the
> CD/DVD tray, etc. But I had never even used that feature. Then blank
> sheets would spit out of the printer.
> 
> After a long session on Epson's help line, a very polite and patient
> support person came to the conclusion that this stock, Avery 8387, is
> too thick for this printer, even with the heavy weight options chosen.
> He looked at other Epsons' specs and told me no Epson printer will
> take that stock. (My HP 970 handles it fine, but I can't do BO
> printing on that.)
> 
> Seems I may even have ruined the paper sensor, he tells me, although
> ordinary weight paper seems ok. Guess I was pushing the limits of the
> printer as far as paper thickness goes.
> 
> I did some searching here and one group member found that a 1/4" thick
> piece of foam board placed behind the stack of paper solved his
> problem - however it was for a higher end Epson, a 2200 or som such.
> 
> Ideas, anyone? And I just today placed a big order to MIS for some
> bulk ink, chip resetter, empty spongeless cart, the whole works. :(
>