Digital BW, The Print

Keith - I have always had good treatment by Epson & while I am sorry
to hear about your bad printer it is good that you'll be getting a new
one. You are fortunate that you were able to discover the problem
before your warranty was out.

I am very happy with my R2400 - I get great prints and assume you will
too once you get going.

Linda

On 1/28/07, Keith Zimmerman <keithz@...> wrote:

> Now the bad:  After making 40-50 test prints on different
> quarter-sized papers, the printer failed to load the paper.
> Everything I tried failed.  I even tried to do a nozzle check and it
> failed to load.  A run through the Troubleshooting Wizard resulted in
> a recommendation to contact Epson technical Support.
>
> Now the good:  I contacted Epson Tech Support the next day, and after
> working through some tests at their direction, they concluded I had a
> hardware failure and, because it was still under warranty, said they
> would replace the printer.  I sent it out that night and am now
> waiting for my new printer.  I'm really looking forward to getting the
> new printer and continuing my testing and eventually making great prints.
>
> I highly commend Epson, not only for honoring the warranty, but for
> their technician's knowledge.  I am very pleased to have worked with
> them to resolve this.