Digital BW, The Print

I posted in this forum a couple weeks ago when having trouble with
banding with my 10 month old R2400. The problem continued to escalate
and I could get no improvement. 

I called Epson Customer Service to see if they could help me. After 5
minutes on the phone with the technician, he determined that we had
done all that we could, and he announced that he was sending me a new
printer via Fedex at no charge and just to return the malfunctioning
one when I got the new one. 

I got the new one last night, got it all set up and it prints
beautifully. The malfunctioning one went back in the same box and I
affixed the return label provided by Epson and away it goes this
morning. I couldn't have asked for better customer service.

Kudos to Epson.