Digital BW, The Print

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "pairofsnowmen" 
<s.bulger@...> wrote:
>
> I called Epson Customer Service to see if they could help me. After 5
> minutes on the phone with the technician, he determined that we had
> done all that we could, and he announced that he was sending me a new
> printer via Fedex at no charge and just to return the malfunctioning
> one when I got the new one. 
I couldn't have asked for better customer service.
> 
> Kudos to Epson.
>

I had the same experience with my R2400 when it failed to load paper.  
Only difference is that I sent mine to them and they sent me a new 
one.  It took six days from when I called them to when I had the new 
one in my apartment.  All at their cost.

Excellent service.

keith