Digital BW, The Print

Andre, I think you have a good point.  I have had such problems with 
clogging and some of Epson's self serving policies, that I will 
seriously look at other manufacturers before considering an Epson for 
my next printer.  The market is flattening out and printers, even 
archival ones, will soon be a commodity.  It happens in every market 
as it matures, then it becomes a price war and a features game since 
the differences are too slight to quibble over.  

It always pays in the long run to take care of your customers, even 
at the risk of losing a little revenue over the short run.  Customer 
loyalty means a lot, especially in this day and age.  It costs a 
whole lot more to get a new customer than it does to hold onto 
existing ones.  Having spent a long career in sales and marketing, I 
have seen it time and again.  Epson had better be careful, or they 
could get hurt very quickly and profoundly.  I'm far from alone in my 
attitude toward Epson.

Lou

  

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Andre Moreau" 
<bwscans@...> wrote:
>
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Paul Roark"
> <paul.roark@> wrote:
> >
>   It sounds like Epson is losing market share.
> > 
> Hello Paul,
> 
> Seems like the competition is making gains. Two locals electronics
> stores used to carry several Epson consumers printer models. 
Nowadays,
> they only carry one model each while the aisles are full of Canon 
and
> HP printer models.
> 
> Someone I know recently acquired a Canon iPF5000 printer for b&w
> printing. Epson wasn't even on his list of potential printer models.
> I'm pretty sure that Epson's ink clogging problems are a factor 
here.
> 
> And today I'm reading that Mike Johnston of the T.O.P. website is
> saying that he "wouldn't choose any other printer" when speaking of
> the HP B9180 printer.
> 
> http://tinyurl.com/26xrva
> 
> 
> Cheers,
> Andre 
> 
> www.andremoreau.com
>