Digital BW, The Print

I always called MIS rather than sending emails. I wasn't very happy with the 
QC on their inks and cartridges but their customer service was always great.

----- Original Message ----- 
From: "gerdmuller535" <gerdmuller@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Wednesday, November 28, 2007 4:26 PM
Subject: [Digital BW] What is wrong with MIS? - is anything wrong with MIS?


Hey out there,

maybe you have some advice for me, or maybe you have experienced the
same as I.
I recently (about 2 weeks ago) ordered a set of 8 funnel fill
cartridges  for my EPSON 4000 printer from MIS, along with some bulk ink.
As I received the carts and put them into the printer five of the
eight(!!) carts were not recognized by the printer. When I moved them
around a little bit it happened that the printer sporadically
recognized it, but lost it again. I managed that all the carts are
recognized now - but don't dare to touch them again...!

So I complained this poor quality via E-Mail to MIS. After 10 days of
silence I started complaining via the helpserve eSupport system.

Silence.

So what is wrong? Aren't they interested in their customers? I can't
believe it!

What can I do now? Any thoughts?

Thank you,
Gerd.



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