Digital BW, The Print

In all fairness to HP, this was posted as a comment on the guys blog with
all the HP tech support problems.  This kind of attitude from the Z product
manager is to be commended.  John, if you're going to get a Z, I'd file this
name and email away for safe keeping!

To those of you who have outlined support issues on your Z series printer:
my name is Ben Wolf and I am the product manager for the Z2100 and Z3100
series in the US. Let me personally apologize to anyone who has received a
poor support experience from HP. I encourage anyone who has received an
unsatisfactory result or had frustration with our support process to please
contact me directly at ben.wolf@... and I will ensure your problems are
addressed.

I take customer satisfaction on our products very seriously. This is not
corporate lip service: every customer is important to me, and if you are not
satisfied, I will personally get involved to resolve whatever issues you may
be having.

Regards,

Ben Wolf
Creative Segment Mgr



On Dec 20, 2007 7:53 PM, john dean <deanwork2003@...> wrote:

> And, I wish I could ride a bicycle into town. Here I'd be flattened in
> 5 min.
>
>
>
>
>  the fact that it will print without trouble 99% of the time.
> > > I can order inks and heads locally and collect them next
> > > day. 10 minutes on my bicycle into town.
> > >
> > >
> > > --
> > > Met vriendelijke groeten, Ernst
> > >
> > >
> > > |  Dinkla Grafische Techniek  |
> > > |     www.pigment-print.com    |
> > > |             ( unvollendet )            |
> > >
> >
>
>
>
>
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