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HP Z3100

HP Z3100

2007-07-11 by Harris J Sklar

Is there anyone in this group working with an HP Z2100 or Z3100 printer.  I have been using a 24" Z3100 for almost 6 months and very satisfied.Harris Harris J. Sklar Reflections by Harris  www.harrissklarphotography.com reflectionsbyharris@...  R First PhotosHarris J. Sklar, President A Charitable Foundation Dedicated to helping improve the education and lives of city school children through the teaching of photography.123 Leverington StreetPhiladelphia, PA  19127215-508-9908  This e-mail is confidential and should not be used by anyone who is not the  original intended recipient. If you have received this e-mail in error please inform the sender and delete it from your mailbox or any other  storage mechanism. 

[Non-text portions of this message have been removed]

Re: [Digital BW] HP Z3100

2007-07-11 by Ernst Dinkla

Harris J Sklar wrote:
> Is there anyone in this group working with an HP Z2100 or Z3100 printer.  


I'm using a Z3100 44".

Its B&W prints are also excellent.



-- 
Met vriendelijke groeten,  Ernst


|  Dinkla Grafische Techniek  |
|     www.pigment-print.com    |
|             ( unvollendet )            |

Re: HP Z3100

2007-07-12 by Wayne J. Cosshall

Yes, I have the 24" Z3100 and am very happy with it for both color  
and BW.

Cheers,

Wayne

Wayne J. Cosshall
Publisher, The Digital ImageMaker, http://www.dimagemaker.com/
Blog  http://www.digitalimagemakerworld.com/
Publisher, Experimental Digital Photography http:// 
www.experimentaldigitalphotography.com
Coordindinator of Studies, Multimedia and Photomedia, Australian  
Academy of Design
Personal art site http://www.cosshall.com/
wayne@...





[Non-text portions of this message have been removed]

HP Z3100

2007-12-19 by Tony Sleep

It seems as if my Epson printers (1290, 1160), CIS systems, Piezo inks etc 
are all now fit only for the scrapheap. The 1290 needs another new head 
and the G4 inkset is well outclassed now, and the 1160 seems to need 
another cart/CIS set and replacement inks due to age, according to Cone, 
and just isn't worth it. Combined cost was a lot, and they have been 
plenty of trouble.

I am now seriously thinking about replacing both with the HP Z3100GP 
12-ink 24" with onboard profiling. From what I have seen these offer 
extremely good B&W on a wide variety of papers and surfaces with very low 
metamerism, and I have located one at a very good price (scarcely more 
than I spent on the previous printers, even without taking into account 
the vast amounts of wasted paper they achieved).

I find metamerism in B&W inkjet very disturbing and unpleasant and in the 
past this drove me toward Cone products, but the limited paper choice and 
restricted DMax was a problem (and also supplies in UK after the demise of 
Mwords.co.uk)

If anyone is using the Z3100 and living with it, I'd love to hear of any 
downsides that have escaped reviews. I've heard of occasional paper feed 
problems (I am likely to only use sheet feed), but not much else.
-- 
Regards

Tony Sleep
http://tonysleep.co.uk

Re: [Digital BW] HP Z3100

2007-12-19 by Josh Hackney

Hey Tony,

Just remember that the grass on the other side of the fence is sometimes . .
. just grass.  Despite the constant gripes we all have about Epson, the HP
and Canon offerings haven't been around long, and I imagine that they are
both still scrambling to build the infrastructure needed to support their
new products.  This link was posted on this forum recently.  I'm reposting
it, not to criticize HP in any way - I'm thrilled there there is now some
competition, but just as a reminder that the latest and greatest can still
be fraught with problems.  Note in the reader comments, that there are other
problems out there too.

http://photomusings.wordpress.com/2007/11/30/hp-z3100-support-woes/

Good luck.

Josh



On Dec 19, 2007 10:47 AM, Tony Sleep <TonySleep@...> wrote:

> It seems as if my Epson printers (1290, 1160), CIS systems, Piezo inks etc
> are all now fit only for the scrapheap. The 1290 needs another new head
> and the G4 inkset is well outclassed now, and the 1160 seems to need
> another cart/CIS set and replacement inks due to age, according to Cone,
> and just isn't worth it. Combined cost was a lot, and they have been
> plenty of trouble.
>
> I am now seriously thinking about replacing both with the HP Z3100GP
> 12-ink 24" with onboard profiling. From what I have seen these offer
> extremely good B&W on a wide variety of papers and surfaces with very low
> metamerism, and I have located one at a very good price (scarcely more
> than I spent on the previous printers, even without taking into account
> the vast amounts of wasted paper they achieved).
>
> I find metamerism in B&W inkjet very disturbing and unpleasant and in the
> past this drove me toward Cone products, but the limited paper choice and
> restricted DMax was a problem (and also supplies in UK after the demise of
> Mwords.co.uk)
>
> If anyone is using the Z3100 and living with it, I'd love to hear of any
> downsides that have escaped reviews. I've heard of occasional paper feed
> problems (I am likely to only use sheet feed), but not much else.
> --
> Regards
>
> Tony Sleep
> http://tonysleep.co.uk
>
>
>
> Please visit the Group Homepage to check the Files, and other resources as
> they are often being updated.
>
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[Non-text portions of this message have been removed]

Re: [Digital BW] HP Z3100

2007-12-20 by Tony Sleep

On 19/12/2007 Josh Hackney wrote:
> Just remember that the grass on the other side of the fence is 
> sometimes . .
> . just grass. Despite the constant gripes we all have about Epson, 
> the HP
> and Canon offerings haven't been around long, and I imagine that they 
> are
> both still scrambling to build the infrastructure needed to support 
> their
> new products. This link was posted on this forum recently. I'm 
> reposting
> it, not to criticize HP in any way - I'm thrilled there there is now 
> some
> competition, but just as a reminder that the latest and greatest can 
> still
> be fraught with problems. Note in the reader comments, that there are 
> other
> problems out there too.
> 
> http://photomusings.wordpress.com/2007/11/30/hp-z3100-support-woes/
> 

Thanks Josh, that is exactly the sort of real-life horror I was hoping to 
learn about. If HP US support is that awful, HP UK will for sure be much 
worse - and of course the printer itself costs more here too. It's bad 
enough when cheap kit is a PITA, unthinkable at this price level.

I've also belatedly found long discussions of paper feed issues and 
gamut/profiling problems (which may have been resolved in firmware 
upgrades). A shame 'cos the z3100 B&W's I saw were the closest to good wet 
process prints I have ever seen.

-- 
Regards

Tony Sleep
http://tonysleep.co.uk

Re: [Digital BW] HP Z3100

2007-12-20 by Ernst Dinkla

Tony Sleep wrote:

> Thanks Josh, that is exactly the sort of real-life horror I was hoping to 
> learn about. If HP US support is that awful, HP UK will for sure be much 
> worse - and of course the printer itself costs more here too. It's bad 
> enough when cheap kit is a PITA, unthinkable at this price level.
> 
> I've also belatedly found long discussions of paper feed issues and 
> gamut/profiling problems (which may have been resolved in firmware 
> upgrades). A shame 'cos the z3100 B&W's I saw were the closest to good wet 
> process prints I have ever seen.
> 

You really let one user experience decide what the quality 
of HP's service is or the quality of the Z3100 ?

I get the impression that Paul Butzi still likes the Z3100 
prints.

Lots of discussions with pros and cons and there are of 
course real issues but I think you should read a bit more to 
get a balanced view of that printer and the ones of the 
competition. Luminous Landscapes forum is a good one to 
start I think. Like in many forums the problems come first 
but you may read between the lines that many are very happy 
with this printer.

-- 
Met vriendelijke groeten, Ernst


|  Dinkla Grafische Techniek  |
|     www.pigment-print.com    |
|             ( unvollendet )            |

Re: [Digital BW] HP Z3100

2007-12-20 by john dean

Well I don't understand this at all. Every HPZ3100 that I am aware of
being sold comes with a ONE YEAR ONSITE TECH SUPPORT. I wouldn't
remotely consider buying any new invention without that.

My feeling is if is going to go south on me it will happen sooner, not
later.

I would spend ONE day in phone support and that is ALL. I certainly
wouldn't dream of calling these jerks back several times like that and
hoping for a response. What a nightmare and unnecessary. 

If they refused to come out I would call the person I bought the
machine from and ask them to return it immediately. 

If you are living near a large city you should have good onsite
technicians (hell with the phone people being paid minimum wage).One
out of 2 Epson phone people don't have a clue either, Canon is worse
from what I hear. I have also heard nightmare sceneaios about HP
support for people who live in small towns in the US.

I'm about to buy one of these 44" Z models in January, now your making
me paranoid because tech support is the one thing I worry about with
HP, given stories I've heard about other products of theirs, like
laptops. However, I recently had an Epson affiliated tech come out and
replace a $2.00 part on my 10K and that cost me $850.00. He also had
no idea how to even access the control pannel or do a nozzle check or
an alignment pattern, but I taught him! But it did get fixed and I'm
still printing.

John

Re: [Digital BW] HP Z3100

2007-12-20 by Josh Hackney

Hey Ernst,

You wrote:

You really let one user experience decide what the quality of HP's service
is or the quality of the Z3100 ?

I assume you meant the guy in the blog post, and not me, but I just want to
clarify that I in no way endorse the position of the guy in that post.  I
know you own a Z, so I defer to your experience.  I agree with you, that
this is the experience of just one user.  I just wanted to point out that
when that printer was announced, many people on all of these lists were over
the top exuberant about it - and rightly so - it had a grand list of specs.
But at the end of the day, it's a printer . . . it has strengths and
weaknesses - even if they are different strengths and weaknesses than an
Epson.  Many (even most) people on this list use Epson printers, and we
discuss their weaknesses and work-arounds for those weaknesses day in and
day out.   The Z also has weaknesses, as I am sure you can attest, they just
aren't as widely known because there are so many fewer machines in the
wild.  In the end, you gave the best advice of all - "do more research".

Sorry Tony if I misled you on the Z.  I'm sure it's a wonderful device, but
at the end of the day, you're going to have to learn it's strengths/weakness
and develop a workflow that fits them just like you will with an Epson.

Keep us posted on what your experience.

Good luck.

Josh


On Dec 20, 2007 10:54 AM, Ernst Dinkla <E.Dinkla@...> wrote:

> Tony Sleep wrote:
>
> > Thanks Josh, that is exactly the sort of real-life horror I was hoping
> to
> > learn about. If HP US support is that awful, HP UK will for sure be much
> > worse - and of course the printer itself costs more here too. It's bad
> > enough when cheap kit is a PITA, unthinkable at this price level.
> >
> > I've also belatedly found long discussions of paper feed issues and
> > gamut/profiling problems (which may have been resolved in firmware
> > upgrades). A shame 'cos the z3100 B&W's I saw were the closest to good
> wet
> > process prints I have ever seen.
> >
>
> You really let one user experience decide what the quality
> of HP's service is or the quality of the Z3100 ?
>
> I get the impression that Paul Butzi still likes the Z3100
> prints.
>
> Lots of discussions with pros and cons and there are of
> course real issues but I think you should read a bit more to
> get a balanced view of that printer and the ones of the
> competition. Luminous Landscapes forum is a good one to
> start I think. Like in many forums the problems come first
> but you may read between the lines that many are very happy
> with this printer.
>
> --
> Met vriendelijke groeten, Ernst
>
>
> |  Dinkla Grafische Techniek  |
> |     www.pigment-print.com    |
> |             ( unvollendet )            |
>
>
> Please visit the Group Homepage to check the Files, and other resources as
> they are often being updated.
>
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
>
> If you wish to receive no emails or just a daily digest, or you wish to
> unsubscribe, please edit your Membership preferences by visiting this same
> page.
>
> Please follow these basic guidelines:
> - As threads develop, trim off excess portions of earlier messages to keep
> them short.
> - Good manners are required at all time. No personal attacks or flames.
> Hostile, aggressive or argumentative users may be removed from the
> membership without notice.
> - Keep your posts and threads related to the group topic of digital B&W
> printing. Users who persistently make off-topic posts may be removed from
> the membership.
> - By posting on this forum you agree to abide by the group rules and
> guidelines, and to abide by the actions and decisions of the group Owner and
> Moderators. See "Group Topic, Rules and Guidelines" in the Files section:
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint/files/
>
> BY PARTICIPATING IN AND/OR POSTING MESSAGES TO THE DIGITAL BW, THE PRINT
> YAHOO! GROUP YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE "OWNER" AND
> "MODERATORS" OF DIGITAL BW, THE PRINT YAHOO GROUP SHALL NOT BE LIABLE TO YOU
> FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY
> DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS,
> GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE  "OWNER" AND
> "MODERATORS" OF DIGITAL BW, THE PRINT YAHOO GROUP HAVE BEEN ADVISED OF THE
> POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY
> TO USE THE DIGITAL BW, THE PRINT YAHOO GROUP; (ii) UNAUTHORIZED ACCESS TO OR
> ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY
> THIRD PARTY ON THE DIGITAL BW, THE PRINT YAHOO GROUP; OR (iv) ANY OTHER
> MATTER RELATING TO THE DIGITAL BW, THE PRINT YAHOO GROUP.
>
> Yahoo! Groups Links
>
>
>
>


[Non-text portions of this message have been removed]

RE: [Digital BW] HP Z3100

2007-12-20 by Robert W Shearer

I have owned HP computers and HP laser printers. I would not buy another HP
computer. Their support is abysmal and they feel a need to be paid by the
minute to repair a problem that they created. That being said, HP laser
printers seem to function without the need for support. I think that HP
should just do what they do best, build laser printers. They appear to be
absolutely clueless regarding a business model that includes good customer
support. Furthermore, it appears that they do not care.

 

  _____  
Show quoted textHide quoted text
From: DigitalBlackandWhiteThePrint@yahoogroups.com
[mailto:DigitalBlackandWhiteThePrint@yahoogroups.com] On Behalf Of john dean
Sent: Thursday, December 20, 2007 12:32 PM
To: DigitalBlackandWhiteThePrint@yahoogroups.com
Subject: Re: [Digital BW] HP Z3100

 


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Re: [Digital BW] HP Z3100

2007-12-20 by Tony Sleep

On 20/12/2007 Ernst Dinkla wrote:
> You really let one user experience decide what the quality
> of HP's service is or the quality of the Z3100 ?

No, but it's a significant factor given the rest of the thread, and other 
issues I've read about elsewhere. It hasn't definitively turned me off the 
idea, just made me think 'oh hang on, I need to find out more'.

I have to say my previous experiences with inkjets (and media and inksets 
and profiling) have been serially expensive, time consuming, painful and 
often disappointing, so I am cautious. It has seemed a very immature and 
temperamental technology, at least until very recently. Or maybe not yet. 
I'm vacillating.

My background is unfortunate perhaps, a *lot* of wet darkroom bromide 
printing and some Ciba. I'm used to stuff just working unless it's my own 
stupid fault, not machines conspiring to ruin my life. Of course digital 
ought to completely do as it is told, repeatably. It ought to behave 
predictably. Ha! Dig cameras, scanners, monitors and so on no problem... 
but inkjet has more variables than the stock market and is inhabited by 
poltergeists.

So I would far rather know in advance exactly what the limitations and 
likely problems are before committing what (for me) is a very significant 
amount of money, because I know perfectly well that once the thing is 
sitting there with a deadline looming is not the time to find out. I have 
several of those 5a.m. tee-shirts, that's why I asked the question. I do 
not expect plug n'play appliance carelessness from this technology, but I 
cannot afford the tragic unproductivity of my previous kit, where a truly 
OK print was almost a champagne moment.

If you have stuff to say, especially about B&W on the z3100 (because of 
where we are) then I'd love to hear, to help me form a balanced view.
-- 
Regards

Tony Sleep
http://tonysleep.co.uk

Re: [Digital BW] HP Z3100

2007-12-20 by Tony Sleep

On 20/12/2007 Ernst Dinkla wrote:
> Luminous Landscapes forum is a good one to
> start I think. Like in many forums the problems come first
> but you may read between the lines that many are very happy
> with this printer.

And yes, I have read quite a bit at LL, and agree, a lot of people do seem 
happy. I'd not even consider it otherwise.

-- 
Regards

Tony Sleep
http://tonysleep.co.uk

Re: [Digital BW] HP Z3100

2007-12-20 by Tony Sleep

On 20/12/2007 john dean wrote:
> Well I don't understand this at all. Every HPZ3100 that I am aware of
> being sold comes with a ONE YEAR ONSITE TECH SUPPORT. I wouldn't
> remotely consider buying any new invention without that.

In UK, onsite support appears to be a chargeable addon even in the 1st 
year. The retail price of the z3100 is typically the sterling equivalent 
of about $5,300 incl. taxes and delivery (though there are retailers 
who'll happily charge far more). Not for nothing is this locally known as 
'rip-off Britain'. If I remember correctly the additional cost of the 1yr 
onsite support package is equivalent to about $500 and the 3yr version 
adds about the equivalent of $1150

I am fairly easily dissuaded.

-- 
Regards

Tony Sleep
http://tonysleep.co.uk

Re: [Digital BW] HP Z3100

2007-12-20 by Ernst Dinkla

Tony Sleep wrote:

> If you have stuff to say, especially about B&W on the z3100 (because of 
> where we are) then I'd love to hear, to help me form a balanced view.

I have written a lot on this subject in several lists like I 
have done in the past on Epson wide formats.
All the aspects like the paper handling of the Z3100, the 
B&W side, the cooperation with Qimage.
There are issues, there's a learning curve, there are things 
that have to be explored, like with Epsons and Canons. And 
both Canon and Epson service have been discussed in the 
lists, the Canon warranty on the iPF5000 heads is a recent 
example.

If I have to print 6 rolls of 44" wide 40 feet long in 2 
days I'm not that nervous anymore with the Z3100, it has 
been different in the past with my Epsons. Though I didn't 
have to replace a single head on the Z3100 since early April 
and have cleaned it once in that time, it is also a comfort 
to know that I can replace a head easily and with little 
cost, the auto alignment works perfect then and no need to 
go for high dpi print resolutions to avoid banding etc, the 
color calibration does the rest to bring everything back. I 
have done that after cleaning the heads and carriage, 
capping station and it really works. There hasn't been a 
need for HP service for me so far so I can not tell what it 
will be like here. If I read the lists carefully there have 
been few reports about clogs, persistent clogs and dead 
heads for both Canon and HP while it is more or less fact of 
life with Epsons. Some people get an Epson that is perfect, 
some get one that has head issues from day one. With OEM 
inks and with third party inks. I'm happy with this Z3100 
that is a universal tool with its B&W qualities, with its 
gloss, and here it replaced more than two printers that 
needed much more attention than this one. That I have to buy 
more expensive inks than the third party inks I used before 
is compensated by the better ink economy of this printer and 
the fact that it will print without trouble 99% of the time. 
I can order inks and heads locally and collect them next 
day. 10 minutes on my bicycle into town.


-- 
Met vriendelijke groeten, Ernst


|  Dinkla Grafische Techniek  |
|     www.pigment-print.com    |
|             ( unvollendet )            |

Re: [Digital BW] HP Z3100

2007-12-21 by john dean

That is the general consensus on what I've heard from most of the
others who bought this Z machine last year. Frankly I haven't heard
anything significantly negative as a rule (except for the roller
mechanism that is currently being replaced) that would keep me away
from one, and I've been studying it the best I can from day one. 

Some one once posted that an Epson tech told him bluntly that about
10% of Epson large format printers of most makes are defective to the
point that they need to be completely replaced early on. Of course
those are exactly the ones that we hear about continually on these
lists, people that are fighting mad about them (I would be too). But
from my personal experience I've made a living with my four Epson
large format machines and I'm truely amazed that I've only had one
service call all these years and that was on a 6 year old 10K that is
now producing a $10,000.00 portfolio for me with Jon's wonderful NK6
inks for just one job.

I'm sure at least 90% of the folks out there are so busy making super
permanent, gloss differentially free prints with the Z that they don't
have time or inclination to read these lists. But we must be vigilant
and report any slooppy tech support as soon as it happens both to
these lists and copy the posts directly to HP or whoever the companies
are, even if they have to be sent in the mail to superiors. That is
the only thing that will keep them honest.

john


 Some people get an Epson that is perfect, 
Show quoted textHide quoted text
> some get one that has head issues from day one. With OEM 
> inks and with third party inks. I'm happy with this Z3100 
> that is a universal tool with its B&W qualities, with its 
> gloss, and here it replaced more than two printers that 
> needed much more attention than this one. That I have to buy 
> more expensive inks than the third party inks I used before 
> is compensated by the better ink economy of this printer and 
> the fact that it will print without trouble 99% of the time. 
> I can order inks and heads locally and collect them next 
> day. 10 minutes on my bicycle into town.
> 
> 
> -- 
> Met vriendelijke groeten, Ernst
> 
> 
> |  Dinkla Grafische Techniek  |
> |     www.pigment-print.com    |
> |             ( unvollendet )            |
>

Re: [Digital BW] HP Z3100

2007-12-21 by john dean

And, I wish I could ride a bicycle into town. Here I'd be flattened in
5 min.




 the fact that it will print without trouble 99% of the time. 
Show quoted textHide quoted text
> > I can order inks and heads locally and collect them next 
> > day. 10 minutes on my bicycle into town.
> > 
> > 
> > -- 
> > Met vriendelijke groeten, Ernst
> > 
> > 
> > |  Dinkla Grafische Techniek  |
> > |     www.pigment-print.com    |
> > |             ( unvollendet )            |
> >
>

Re: [Digital BW] HP Z3100

2007-12-21 by Josh Hackney

In all fairness to HP, this was posted as a comment on the guys blog with
all the HP tech support problems.  This kind of attitude from the Z product
manager is to be commended.  John, if you're going to get a Z, I'd file this
name and email away for safe keeping!

To those of you who have outlined support issues on your Z series printer:
my name is Ben Wolf and I am the product manager for the Z2100 and Z3100
series in the US. Let me personally apologize to anyone who has received a
poor support experience from HP. I encourage anyone who has received an
unsatisfactory result or had frustration with our support process to please
contact me directly at ben.wolf@... and I will ensure your problems are
addressed.

I take customer satisfaction on our products very seriously. This is not
corporate lip service: every customer is important to me, and if you are not
satisfied, I will personally get involved to resolve whatever issues you may
be having.

Regards,

Ben Wolf
Creative Segment Mgr



On Dec 20, 2007 7:53 PM, john dean <deanwork2003@...> wrote:

> And, I wish I could ride a bicycle into town. Here I'd be flattened in
> 5 min.
>
>
>
>
>  the fact that it will print without trouble 99% of the time.
> > > I can order inks and heads locally and collect them next
> > > day. 10 minutes on my bicycle into town.
> > >
> > >
> > > --
> > > Met vriendelijke groeten, Ernst
> > >
> > >
> > > |  Dinkla Grafische Techniek  |
> > > |     www.pigment-print.com    |
> > > |             ( unvollendet )            |
> > >
> >
>
>
>
>
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>
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[Non-text portions of this message have been removed]

Re: [Digital BW] HP Z3100

2007-12-21 by Ernst Dinkla

john dean wrote:
> And, I wish I could ride a bicycle into town. Here I'd be flattened in
> 5 min.

It would cost you dearly if you flatten a bicyclist in The 
Netherlands or it must have been a bicyclist with a suicide 
note on the luggage carrier. I'm a car driver too and then 
it is less joy to drive the same route, not just the parking 
but the swarms of bicyclists and the acrobats among them you 
have to pay attention to. On my bike I do the same though. 
It's a small country here but when I was in NY I would have 
liked to have my "fiets" with me. Best invention ever. The 
Segway is typically the wrong invention, extending the 
territory for couch potatoes where walking or cycling has 
all that is good for the body and the environment and far 
better economy too.

-- 
Met vriendelijke groeten, Ernst


|  Dinkla Grafische Techniek  |
|     www.pigment-print.com    |
|             ( unvollendet )            |

Re: [Digital BW] HP Z3100

2007-12-21 by Tony Sleep

On 21/12/2007 john dean wrote:
> Well that is very professional of you Ben

It is, but unfortunately Ben Wolf has not joined this group, Josh /copied/ 
Wolf's message from 
http://photomusings.wordpress.com/2007/11/30/hp-z3100-support-woes/

However Ben Wolf does seem to have had an effect. There are more recent 
indications that HP support for these printers has improved some in the 
USA, contained within various threads at Luminous Landscape.

-- 
Regards

Tony Sleep
http://tonysleep.co.uk

Re: [Digital BW] HP Z3100

2007-12-21 by john dean

I realized that soon after I posted. I wrote Josh and I have Ben's
email now and you bet I'm going to use it if I need to. And, I'll also
write him if things go right. We don't do that enough. 

My little experience with HP when I was researching the Z is that when
you call or use their online support line you often get totally
uninformed people trying to sell you things you don't want, but if you
get to the right people they are more knowledgeable ande helpful than
anyone I ever talked with from Epson. They're learning. They'll have
to, or see all this expensive R and D go down the drain. 

One of the reasons they will have to are sites like this and the
Luminous Landscape forum that can start a buzz really quickly that can
effect their bottom line. The internet is our only salvation.

john


  > 
> It is, but unfortunately Ben Wolf has not joined this group, Josh
/copied/ 
Show quoted textHide quoted text
> Wolf's message from 
> http://photomusings.wordpress.com/2007/11/30/hp-z3100-support-woes/
> 
> However Ben Wolf does seem to have had an effect. There are more recent 
> indications that HP support for these printers has improved some in the 
> USA, contained within various threads at Luminous Landscape.
> 
> -- 
> Regards
> 
> Tony Sleep
> http://tonysleep.co.uk
>

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