Digital BW, The Print

Well I don't understand this at all. Every HPZ3100 that I am aware of
being sold comes with a ONE YEAR ONSITE TECH SUPPORT. I wouldn't
remotely consider buying any new invention without that.

My feeling is if is going to go south on me it will happen sooner, not
later.

I would spend ONE day in phone support and that is ALL. I certainly
wouldn't dream of calling these jerks back several times like that and
hoping for a response. What a nightmare and unnecessary. 

If they refused to come out I would call the person I bought the
machine from and ask them to return it immediately. 

If you are living near a large city you should have good onsite
technicians (hell with the phone people being paid minimum wage).One
out of 2 Epson phone people don't have a clue either, Canon is worse
from what I hear. I have also heard nightmare sceneaios about HP
support for people who live in small towns in the US.

I'm about to buy one of these 44" Z models in January, now your making
me paranoid because tech support is the one thing I worry about with
HP, given stories I've heard about other products of theirs, like
laptops. However, I recently had an Epson affiliated tech come out and
replace a $2.00 part on my 10K and that cost me $850.00. He also had
no idea how to even access the control pannel or do a nozzle check or
an alignment pattern, but I taught him! But it did get fixed and I'm
still printing.

John