Digital BW, The Print

I placed and order with MIS several days before their shipping deadline 
for the holidays and asked for confirmation that my order was recieved 
and if they could tell me if it was shipped before they shut down for 
the holidays.  I have heard nothing.  The ink is for a client's 
project.  The deadline is not for sometime, so I can wait a little.  I 
guess what I would like to know is if this kind of service in normal 
for MIS.  My other option would be to go with Piezography.  Anyone know 
if the Piezography people are better to deal with?