Digital BW, The Print

I've used MIS from time to time a few years back and except for some curt
attitude sometimes on the phone (nothing like a New York attitude, more of a
basic unfriendly, "hurry up so I can get off the phone" sort of feeling)
liked their products and got good delivery.  But then a few months ago I
went to the site to order some of their cheaper 3rd party 2200 carts (about
10-12 of them) and thought I'd get a  couple of carts of Eboni black and Pro
Photo Black as well. Using the website (on items only of which were
indicated as "in stock") I placed my order.  A week or so later my order
arrived and only the two carts of Eboni and Pro Photo Black were in there
with a sticker on the outside saying that all the other 12 carts I ordered
were not in stock. Now I would NEVER have placed my order and incurred the
shipping cost for only two ink carts.  I was pissed off that no one
contacted me first to tell me that 85% of my ordered items were not in stock
and would not be shipped.  I had to go back and forth with them by email and
they were not very cooperative nor understanding that I felt I should have
been contacted first before the order was simply shipped and my card charged
with only 15% of what I ordered being available.  In the end, after like 3-4
emails exchanges, they begrudgingly told me they would  credit back the
shipping charge towards my next order.  I have not decided if there will be
a next order at this time.  They did not indicate how I would do such later,
whether I needed to mention the previous order, whether it was on my account
or what....

B&H, Adorama and many others have ALWAYS contacted me first if anything in
my order is not in stock after having placed my order online, and always
checked to see if I still wanted the
remaining items. I think this is only proper and would expect as much
especially since the MIS website had the items as "In Stock" when I ordered.


I am fine with paying a shipping charge of $10 or more for an order of
$85 or so but not with a $9 or so charge for only two ink carts.

Richard S.

On 12/27/07, lancscott <lancscott@...> wrote:
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>  I placed and order with MIS several days before their shipping deadline
>  for the holidays and asked for confirmation that my order was recieved
>  and if they could tell me if it was shipped before they shut down for
>  the holidays.  I have heard nothing.  The ink is for a client's
>  project.  The deadline is not for sometime, so I can wait a little.  I
>  guess what I would like to know is if this kind of service in normal
>  for MIS.  My other option would be to go with Piezography.  Anyone know
>  if the Piezography people are better to deal with?
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