Digital BW, The Print

Thor -- I've ordered from MIS a few times, and have on occasion noticed 
poor coordination between sales/customer service and shipping.  I 
woujld not bother leaving messages if I were you . . . just get a 
salesperson live and go from there.

OTOH, I placed a small order last week and everything was perfect.  
Helpful info from the sales person, and everything was delivered 
promptly and accurately.

Mitch

On Feb 9, 2008, at 2:40 PM, t_j_l_s wrote:

>
> Has anyone else had problems with orders from inksupply.com lately?  I 
> have had the
> ordering experience from, well, from heck and while they were 
> initially helpful, they've
> basically broken off all contact.
>
> First, one item wasn't available, so they held the whole order -- 
> sending me a notification
> by email which said "approximately 2 days" in the text part and "one 
> week" in the HTML
> part.  Then when I finally got them on the phone over a week later, 
> after leaving a
> message on their customer service voicemail which they didn't return, 
> they were slightly
> apologetic and shipped the part of the order they had in stock.  Which 
> is where the real
> odessey begins, since UPS proceeded to lose the package.
>
> Unfortunately, UPS will not initiate a "trace" of a lost package 
> unless the shipper calls and
> requests this.  And that's where things have been stuck for a week 
> now: I call MIS every
> day, get their customer service voicemail, and leave a message asking 
> (at this point
> begging) them to call UPS and have my order tracked.  They ignore my 
> voicemail, which I
> know because I call UPS later in the day to check and the package 
> still hasn't had an
> investigation requested.  I call back and beg again for MIS to trace 
> the package.  They
> ignore my voicemail again.  Lather, rinse, repeat.
>
> Meanwhile, MIS shipped the backordered items and charged my credit 
> card for the full
> amount of the order.  Leaving me with half a set of inks, all the 
> money in their hands, and
> no way to contact them, it seems, nor to find out where the other half 
> of my order is.
>
> I don't want to chargeback the money on my credit card but I don't 
> know what to do.  I
> would prefer to keep doing business with MIS!  Does anyone have any 
> idea what's going on
> over there?
>
> Thor
>
>
>
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