Digital BW, The Print

--- In DigitalBlackandWhiteThePrint@y..., "pbard2002" <phil@p...> 
wrote:
> The inks may be compatible and interchangeable, as many people on 
this
> list have found, but one major difference is that with the Cone 
system
> you get tech support, with MIS it is virtually non-existent, or at
> best, slow.  This may not matter to you but for some it is important
> enough.  The cost per print is not that significant compared to time
> spent figuring out problems on your own, and of course, paper.
> 
> Best,
> Phil
> http://philbard.com
> 

I would respectfully disagree with this. I've had great tech support 
from both, probably bending their collective ears more  then was my 
due. At one point in time, Cone tech support was not as good, as they 
had shifted personal around, and I had problems getting through to the 
folks who REALLY knew stuff there. This remedied itself somewhat, and 
I then continued to learn a lot of things from Bill Bergh, for which 
I am most grateful.

I would say that Cone's tech support page on their website is more 
extensive than the equivilent on MIS site. And the information on MIS 
site from a user that details his REMOVING 1160 print heads to clean 
them is dangerous to have on there, as I have shop manuals on these 
things, and one thing you do not want to do (without special 
technician software from Epson) is remove a printhead. This is very 
detrimental to people to have this blithely put on their website. That 
is my main complaint with MIS. E-mails and even telephone calls have 
been done with MIS and I learned a lot from them too as well as the 
Cone folks.

Recently, I called the WeInk folks to ask them about a product. I got 
about an hour long converstion with them about the physical geometry 
of Epson printheads vs Canon and Lexmark, and the exact points in an 
Epson printhead where clogging might occur, and ways to diagnose them. 
Even the fact that the inside passages for ink to flow in the Epson 
2000 are kinder than the passages in their other printers (1160 and 
1280, etc). I didn't even ask for any details. This guy at WeInk knew 
his stuff- maybe more than MIS OR Cone.

This is my personal experience, of course YMMV,
Jim H.