Digital BW, The Print

you might try clearing out your cookies and starting again to see if 
that resolves the problem.

i agree it's an extremely confusing, poorly designed, helter-skelter 
website. i've mentioned it to them but they've paid no heed. i called 
them recently and even their own reps are confused. you'd think they 
would be able to guide you to the right products. instead they just 
get exasperated if you ask them too many questions.

not a smooth purchasing workflow at all. too many hurdles and 
friction points for the consumer. products are scattered all over 
creation so buying experience turns into a frustrating scavenger hunt 
nightmare. they're putting too much of the onus on the consumer to 
figure it all out. there's no logical product placement and no 
separation of products from solutions (i.e., roark).

clearly they don't have a cohesive sales & marketing plan to properly 
route buying traffic towards the shopping cart (like aisles in a 
grocery store). on top of it all, they don't even seem to care that 
they've lost sales. oh well...


--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Paul Whiting" 
<paulmwhiting@...> wrote:
>
> Is anyone having trouble ordering from the MIS website? I choose one
> item, then I click "continue shopping" but when I get to the 
shopping
> cart, the first item is no longer there, and I am forced to start a 
new
> cart. I want to order six items but no matter which one I start with
> it gets deleted. I end up having two or three separate carts, with
> a new shipping charge each time, as if there are two or three 
separate
> shipments.
> 
> Also, it's quite hard to find what I want ...  I go to the search
> engine but that doesn't always work either. It's one of the most
> confusing websites I've ever used.
>