Digital BW, The Print

Thank you for the tips ... I tried clearing out cookies but no luck.
Then I went to Internet Explorer instead of my usual Firefox. All was
going well, I had six items in my shopping cart but when I went to add
the last item, the site started a whole new cart with just that one in
it. And it took me 20 minutes to find that last item! What I wanted
was UT-QUAD-4-K, 4 ounces of Eboni ink. What makes this doubly
confusing is that the same ink is also listed as ESC7400-4-K. I tried
the site map under bulk ink, pigment ink, b/w ink so forth but no
luck. Finally I looked up the catalog number from a previous order and
did a search on those exact codes. If I hadn't had those catalog
numbers I don't how I would have found that ink. But, like I say, when
I added that item to the shopping cart all the previous items had
disappeared.

I'm glad you agreed with me on this site, I was beginning to think
something was wrong with me. I've spent between and hour and a half to
two hours trying to place this order!

> you might try clearing out your cookies and starting again to see if 
> that resolves the problem.
> 
> i agree it's an extremely confusing, poorly designed, helter-skelter 
> website. i've mentioned it to them but they've paid no heed. i called 
> them recently and even their own reps are confused. you'd think they 
> would be able to guide you to the right products. instead they just 
> get exasperated if you ask them too many questions.
> 
> not a smooth purchasing workflow at all. too many hurdles and 
> friction points for the consumer. products are scattered all over 
> creation so buying experience turns into a frustrating scavenger hunt 
> nightmare. they're putting too much of the onus on the consumer to 
> figure it all out. there's no logical product placement and no 
> separation of products from solutions (i.e., roark).
> 
> clearly they don't have a cohesive sales & marketing plan to properly 
> route buying traffic towards the shopping cart (like aisles in a 
> grocery store). on top of it all, they don't even seem to care that 
> they've lost sales. oh well...
> 
> 
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Paul Whiting" 
> <paulmwhiting@> wrote:
> >
> > Is anyone having trouble ordering from the MIS website? I choose one
> > item, then I click "continue shopping" but when I get to the 
> shopping
> > cart, the first item is no longer there, and I am forced to start a 
> new
> > cart. I want to order six items but no matter which one I start with
> > it gets deleted. I end up having two or three separate carts, with
> > a new shipping charge each time, as if there are two or three 
> separate
> > shipments.
> > 
> > Also, it's quite hard to find what I want ...  I go to the search
> > engine but that doesn't always work either. It's one of the most
> > confusing websites I've ever used.
> >
>