Digital BW, The Print

Folks,

I received an email from Bill Bergh today. It seems that someone is 
forwarding everything that is written here that pertains to IJM to 
Bill. 

Bill is genuinely concerned about the people that have had customer 
service problems. He indicated that IJM is aware of them and has been 
working very hard to rectify these issues. He feels that the past few 
months have been much better.

It really shows a lot of professionalism when a manufacturer/retailer 
takes the bull by the horns and makes an effort to fix a problem. My 
thanks to Bill for letting us know that they take customer service 
issues very seriously.

Mike