Digital BW, The Print

Funny, I needed my registration code when I upgraded to OS X 10.3
and Imagingfactory responded within 24 hours.  Even thanked me for
use their products.  Sure you are sending to the right email addy?

On Dec 3, 2003, at 12:22 AM, 
DigitalBlackandWhiteThePrint@yahoogroups.com wrote:

> Message: 24
>    Date: Wed, 03 Dec 2003 07:37:09 -0000
>    From: "morganbaily2001" <rzeidman@...>
> Subject: Vendor customer service
>
> Many months ago I read a post here regarding a PS plugin from
> Imagingfactory called Convert to B&W Pro,  I purchased this software
> and have used it to my satisfaction.  Last week my hard drive
> crashed and I had to reinstall everthing.  Much to my displeasure I
> had misplaced the registration code for this plugin.  I have emailed
> Imagingfactory asking them to give me the numbers to reinstall it
> twice with no reply.
> I know that many vendors read this forum and others like it.  We as
> purchasers of software such as this support them in business as they
> should support us as customers. Customer service does not and should
> not end at the point of sale.
> I know that this is off topic but wanted to vent on a frustrating
> situation.  Maybe someone from Imagingfactory will read this and
> understand my concerns.
> Rick Zeidman
> www.morgan-baily.com

-Thanks for the response William....the only email address I could 
find on their sight was info@theimagingfactory.  If u know of 
another i would great appreciate the Info.

Thanks
Rick Zeidman

-- In DigitalBlackandWhiteThePrint@yahoogroups.com, William John 
Smith <william@g...> wrote:
> Funny, I needed my registration code when I upgraded to OS X 10.3
> and Imagingfactory responded within 24 hours.  Even thanked me for
> use their products.  Sure you are sending to the right email addy?
> 
> On Dec 3, 2003, at 12:22 AM, 
> DigitalBlackandWhiteThePrint@yahoogroups.com wrote:
> 
> > Message: 24
> >    Date: Wed, 03 Dec 2003 07:37:09 -0000
> >    From: "morganbaily2001" <rzeidman@m...>
> > Subject: Vendor customer service
> >
> > Many months ago I read a post here regarding a PS plugin from
> > Imagingfactory called Convert to B&W Pro,  I purchased this 
software
> > and have used it to my satisfaction.  Last week my hard drive
> > crashed and I had to reinstall everthing.  Much to my 
displeasure I
> > had misplaced the registration code for this plugin.  I have 
emailed
> > Imagingfactory asking them to give me the numbers to reinstall it
> > twice with no reply.
> > I know that many vendors read this forum and others like it.  We 
as
> > purchasers of software such as this support them in business as 
they
> > should support us as customers. Customer service does not and 
should

> > not end at the point of sale.
> > I know that this is off topic but wanted to vent on a frustrating
> > situation.  Maybe someone from Imagingfactory will read this and
> > understand my concerns.
> > Rick Zeidman
> > www.morgan-baily.com