Digital BW, The Print

Funny, I needed my registration code when I upgraded to OS X 10.3
and Imagingfactory responded within 24 hours.  Even thanked me for
use their products.  Sure you are sending to the right email addy?

On Dec 3, 2003, at 12:22 AM, 
DigitalBlackandWhiteThePrint@yahoogroups.com wrote:

> Message: 24
>    Date: Wed, 03 Dec 2003 07:37:09 -0000
>    From: "morganbaily2001" <rzeidman@...>
> Subject: Vendor customer service
>
> Many months ago I read a post here regarding a PS plugin from
> Imagingfactory called Convert to B&W Pro,  I purchased this software
> and have used it to my satisfaction.  Last week my hard drive
> crashed and I had to reinstall everthing.  Much to my displeasure I
> had misplaced the registration code for this plugin.  I have emailed
> Imagingfactory asking them to give me the numbers to reinstall it
> twice with no reply.
> I know that many vendors read this forum and others like it.  We as
> purchasers of software such as this support them in business as they
> should support us as customers. Customer service does not and should
> not end at the point of sale.
> I know that this is off topic but wanted to vent on a frustrating
> situation.  Maybe someone from Imagingfactory will read this and
> understand my concerns.
> Rick Zeidman
> www.morgan-baily.com