I wish there was another company that made a program as musical as
logic but with better customer support, silly me!
I think we have to expect poor customer service everywhere we turn these days. This doesn't pertain to Logic, but I always wonder why those automated phone systems ask for your account number then when the operator comes on they ask for the same number again, and then ask you 10 personal questions before they let you ask a simple question like "when is my bill due?".
the logic forum has
always been a bit self-righteous and i never could figure that out.
There are a lot of great people on the LUG. I think George and Nick in particular have added a very positive helpful attitude along with a lot of other people. I think there are a couple of people who come off as smart asses when trying to look cool, or else ridicule people a bit if they ask a stupid question. Its just like in a class room where one obnoxious student can make the teacher feel that the class is obnoxious when its really just a single person - but a loud single person.
i thought that's the only place to get help with problematic issues in
real time.
It is - but those kinds of frantic messages are often ignored - and its hard to answer them. If someone says their midi is not working, there are any number of causes and you don't know where to begin.
so many programmers write and don't test performance
enough before putting it out on the shelves and charging big bucks
for a nice idea but very flawed product. when you try to communicate
with support, you get the lesser than treatment. i'd be grateful to
have people explain to me what i did wrong or need to tweak a bit if
i was the writer. seems we're really the ones doing them a favor but
they don't have the integrity to see it that way. hope i don't get
censored.
I think the best thing is to form user groups. I met a guy at the local apple store who teaches the logic class. And I actually learned some things from him, and at other times I taught him a few things, or suggested better ways of doing things. It was such a great feeling actually talking to someone about using logic - whereas its been this private hell/heaven for 8 years for me.
You might put out a call on the LUG and see if there are people in your area.