>>When I am having problems such as you describe my first inclination
>> is
>>not to accuse Apple of some type of flim-flamery but research &
>>troubleshoot the issue until it is resolved. Sure this takes some
>>patience and perseverance
SOME patience and perseverance?! In many cases that should read
"INFINITE patience and perseverance". Not to mention *time*.
I know I and others appear to be whining (to those who have stable systems) but I didn't just buy my first computer yesterday. I was using "Personal Composer" on a DOS machine at 4.7 mhz in 1986, and have owned a dozen macs and run logic on many of them. And I am just overwhelmed with the number of problems I have that interfer with my ability to get things done (and the delightful experience of crashing and losing your work). However, I am going to try to be positive. I just got my G5 back and everything is checked out and I am hoping I can join the ranks of contented people just using their computers, rather than making a part time job of diagnosing problems with fairly little help from Apple.