Message
Re: [Logic_Cafe] Re: What you can't say on LUG
2005-04-20 by GAmoore@aol.com
In a message dated 4/20/05 9:12:07 AM, wonko@... writes:
Tech support is troublesome even in the best case. The easiest way I've
found to deal with ths fingerpointing is to document everything. Get
support peoples' names and extensions, and if they redirect you to
somewhere else, ask for specific contact information for that redirect so
you can be sure that the support guy isn't just tyring to pass you off to
close the call and up his personal rating.
I had the experience recently with Apple twice where they say "OK we need to transfer you to ...." and then the number they transferred me to is disconnected. One time I was lucky enough to ask for the number before they transferred. So I called the number and the lady answered and was mad that Apple keeps giving people her number.