PLAN B analog blog

When I read the AH policy I get the negative impression that this vendor has a lot of 
dissatisfied customers who complain so he has go to great lengths to cover his butt before 
taking in a sale. I suspect it's only a very tiny number of customers and I'd deal with them 
privately.

Most people know Peter makes quality and unique modules and are very satisfied. So I 
wouldn't accent the negative on my sales page. 



--- In PLAN_B_analog_blog@yahoogroups.com, Monroe Eskew <monroe.eskew@...> 
wrote:
>
> To be honest, the name of the policy is funny, but the text comes across as
> very serious.  It's fine to say these things but the tone seems angry when
> you repeatedly say "if you are uncomfortable with this then please do not
> purchase our products."  I would split up what you want to say into
> different parts:
> 1) A basic information page where you say things like "you need a case," and
> "since the beginning of time, all analog circuitry has been somewhat
> imprecise."
> 2) A warranty and service page.  This can be specific and stern without
> sounding angry.
> 3) For certain modules perhaps say its performance expectations on the
> module info page.  (Although I seem to recall a very detailed account of the
> VCO already posted.  Maybe people just need to read.)
> 
> It might be good to keep something light-hearted in there as well, such as:
> 
> "We are a boutique company founded by largely self-taught enthusiasts.  We
> want to make beautiful music and we want to help you do that too.  We like
> to have a friendly relationship with our customers, but it takes two to do
> that.  There was this one Adam Henry guy who totally did not get that.  His
> music sucked anyway.  Please click here and here to read our general info
> primer and warranty info.  Keep it real yo."
> 
> -Monroe
> 
> 
> On Sun, Feb 1, 2009 at 3:35 PM, (i think you can figure that out) <
> peter@...> wrote:
> 
> >   Seems I've cased some waves with our new policies. Wasn't my
> > intention. If you don
> > t know about this, have a look at the Purchase page, click on the NO
> > ADAM HENDRY policy and give it a read. The information included is
> > vital, but the tongue and cheek in it's name went over like a lead
> > zepplin.
> >
> > It seems I have offended the very group of people I'm here to support,
> > some of the most talented individuals I've ever met, and I'm asking
> > for your assistance.
> >
> > I think you know the thrust behind it. It's something that had to
> > happen. I do no know of any manufacturer who clearly states what is to
> > be expected of the equipment they are about to purchase. I need to
> > make that clear. Help me rewrite it, please give me suggestions. All
> > will be considered.
> >
> > thanks,
> >
> > - P
> >
> >  
> >
>