QTR-Quadtone RIP

Thank you very much Jon!! 

I appreciate your praise, and am not only here to help our customers, it's very important to me (both personally and professionally) to provide the best products and customer service to ensure our customers are happily printing. 

I am new to this forum, and plan to pitch in if I see someone in need of help with our products, and also monitor our own support forum. 

All the best~ Dana :)





On Tuesday, December 3, 2013 7:56 PM, Jon Goodman <jon@...> wrote:
 
  
I just felt like
referring to Dana’s unsolicited response below that appears to me to be a level
of customer service (unsolicited?) that is way above the norm or what I expect.
Hearty kudos to Dana and InkjetMall!!!! Very impressive!
If only more vendors
were like that, what a world it would be?
 
Jon Goodman
413 586 9650
jon@...
 

________________________________
 
From:Keith Schreiber
[mailto:keith@...] 
Sent: Tuesday, December 03, 2013
4:23 PM
To: QuadtoneRIP@yahoogroups.com
Subject: Re: [QuadtoneRIP]
printing epson 4800 to mac OS 10.7.5 amd CS 7
 
  
Hi Dana,
 
I think Caroline was replying to my previous post when she wrote:
 
Thank
you that was absolutely right!! Are Piezography inks better? I live
in Singapore 
and there is not much choice here.
She is not using Piezography inks, but had mistakenly installed the K7
QTR driver rather than the UC. 
 
Cheers,
Keith
 
Keith Schreiber
www.jkschreiber.com
keith@...
 
 
 
On Dec 3, 2013, at 8:53 AM, <dana_ceccarelli@...> <dana_ceccarelli@yahoo.com>
wrote:


  
Hi Carolyn~ I am head of technical support for
Inkjetmall, creators of Piezography K7. I came across your post, and am
concerned that you are getting any color when printing with Piezography inks,
and wonder if you're dealing with more than just selecting the wrong printer
model. I can't find you in our customer data base, so assume you purchased from
us under a different name, or possibly bought the system from one of our
customers. When you installed the Piezography ink cartridges, what did you do
to charge the printer with the new inks? Are you using a matte only setup, with
PiezoFlush in the LLK channel, or a gloss system with Gloss Overprint in the
LLK channel? 

I want to make sure you're getting the best results and are happily printing.
Best regards~ Dana :)