> For your vote of confidence.and please let me explain this comment if I may.
Now - can anybody tell me if they thought my post requesting help
regarding my faulty Serge panel could in *any* way be construed as
offensive to Rex?
After the helpful replies from Peter and John I recieved a private
email from Rex stating simply:
"Kirk,
Send all repairs to Peter Grenader from now on."
I asked him to explain and he simply replied:
"I have full faith, as you should, in Peter Grenader.
Please contact him for all your serge needs,
Thank you for your co-operation."
I think you can judge from the tone of Rex' replies that
he no longer wants my business or is interested in helping
get this panel repaired.
I'm completely baffled and upset about this. My 4 panels cost
a total of £8000+ to import to the UK and I have always tried to
positively contribute to all things Serge related. I never hassled
Rex when he took longer than expected building my 4th panel and have
always enjoyed a good relationship with him via phone until
these panel problems surfaced.
Peter's comments regarding testing procedure and a lifetime guarantee
are *his* opinions... I thought I was very diplomatic in my response
to his opinion and simply stated I was expecting a 'return to base -
shipping cost only type repair service'.
Added to that my ADSR on the faulty panel is now sending out
irregular CV amounts - if I set it to a short click it sometimes
opens more than it should - randomly.. does this give anybody any
further indication of what's wrong with the panel?
sigh...
KD