I don't blame Rex at all for saying what he did.
While I take full responsibility for my comments, please remember they are
my opinions and nothing more. Synth prices aren't regulated by the
government and neither are the business practices of their manufacturers or
the reaction of the customer base to them.
Please understand however - I've got nothing against Serge's designs. They
are fine musical instruments and I've never intended my comments to be taken
that way.
kirkdegiorgio wrote:
While I take full responsibility for my comments, please remember they are
my opinions and nothing more. Synth prices aren't regulated by the
government and neither are the business practices of their manufacturers or
the reaction of the customer base to them.
Please understand however - I've got nothing against Serge's designs. They
are fine musical instruments and I've never intended my comments to be taken
that way.
kirkdegiorgio wrote:
>
>> For your vote of confidence.
>
> and please let me explain this comment if I may.
>
> Now - can anybody tell me if they thought my post requesting help
> regarding my faulty Serge panel could in *any* way be construed as
> offensive to Rex?
>
> After the helpful replies from Peter and John I recieved a private
> email from Rex stating simply:
>
> "Kirk,
> Send all repairs to Peter Grenader from now on."
>
> I asked him to explain and he simply replied:
>
> "I have full faith, as you should, in Peter Grenader.
> Please contact him for all your serge needs,
> Thank you for your co-operation."
>
> I think you can judge from the tone of Rex' replies that
> he no longer wants my business or is interested in helping
> get this panel repaired.
>
> I'm completely baffled and upset about this. My 4 panels cost
> a total of £8000+ to import to the UK and I have always tried to
> positively contribute to all things Serge related. I never hassled
> Rex when he took longer than expected building my 4th panel and have
> always enjoyed a good relationship with him via phone until
> these panel problems surfaced.
>
> Peter's comments regarding testing procedure and a lifetime guarantee
> are *his* opinions... I thought I was very diplomatic in my response
> to his opinion and simply stated I was expecting a 'return to base -
> shipping cost only type repair service'.
>
>
> Added to that my ADSR on the faulty panel is now sending out
> irregular CV amounts - if I set it to a short click it sometimes
> opens more than it should - randomly.. does this give anybody any
> further indication of what's wrong with the panel?
>
> sigh...
>
> KD
>
>
>
>
>
>
>
>
>
> Keep on Patchin'!
>
> Yahoo! Groups Links
>
>
>
>
>