A couple of thoughts...
I mean, there is a warrantee period but it isn't infinite. Things go wrong,
break, get weird, in anything. Why are we surprised it happens in our Serge?
Also, not to throw rocks, but it does sound like you took a long time to
getting around to bringing it to the attention of either Rex or a tech. I
understand life is busy but that's surely not Rex's fault. I've had plenty
of gear that I was negligent on getting it into a shop and the problems went
from small annoyances to major problems. The fact they didn't get the
attention they deserved is certainly my fault, not the manufacturers.
Also, I don't see a problem with Rex having someone else doing repair. We
are talking about a miniscule company here. Rex has one guy doing assembly
with Rex doing everything else. This makes a whopping 2 employee company.
What's wring with having Peter do the repair work? I'd be happy to send my
stuff to Peter for repair. I didn't realize he took in Serges. I'm glad to
hear it if its true.
Finally, I have had a couple of issues with my SSG on my system and Rex went
*way* out of his way to help me out and get me back running. If it had ended
up with me having to send the panel somewhere Rex recommended I wouldn't
have minded. I understand being in England makes this more of a hassle but
again, I don't see how where you live is Rex's fault. I reread the email you
quoted from Rex and I don't see anything to suggest that Rex was annoyed or
pissed off. Email is so emotion neutral that we often read far more into it
then we should. Think of all the flame wars and discussing gone awry based
on a misinterpreted word and you'll know what I mean. Probably just like
this mail will be interpreted. Somehow :) just doesn't seem to cut it.
James R. Coplin
***************
If anyone asks of my whereabouts,
simply tell them i've gone out the window
for a spot of tea and am not
expected back any time soon.
***************
I mean, there is a warrantee period but it isn't infinite. Things go wrong,
break, get weird, in anything. Why are we surprised it happens in our Serge?
Also, not to throw rocks, but it does sound like you took a long time to
getting around to bringing it to the attention of either Rex or a tech. I
understand life is busy but that's surely not Rex's fault. I've had plenty
of gear that I was negligent on getting it into a shop and the problems went
from small annoyances to major problems. The fact they didn't get the
attention they deserved is certainly my fault, not the manufacturers.
Also, I don't see a problem with Rex having someone else doing repair. We
are talking about a miniscule company here. Rex has one guy doing assembly
with Rex doing everything else. This makes a whopping 2 employee company.
What's wring with having Peter do the repair work? I'd be happy to send my
stuff to Peter for repair. I didn't realize he took in Serges. I'm glad to
hear it if its true.
Finally, I have had a couple of issues with my SSG on my system and Rex went
*way* out of his way to help me out and get me back running. If it had ended
up with me having to send the panel somewhere Rex recommended I wouldn't
have minded. I understand being in England makes this more of a hassle but
again, I don't see how where you live is Rex's fault. I reread the email you
quoted from Rex and I don't see anything to suggest that Rex was annoyed or
pissed off. Email is so emotion neutral that we often read far more into it
then we should. Think of all the flame wars and discussing gone awry based
on a misinterpreted word and you'll know what I mean. Probably just like
this mail will be interpreted. Somehow :) just doesn't seem to cut it.
James R. Coplin
***************
If anyone asks of my whereabouts,
simply tell them i've gone out the window
for a spot of tea and am not
expected back any time soon.
***************
> -----Original Message-----
> From: kirkdegiorgio [mailto:kirk.degiorgio@...]
> Sent: Friday, March 26, 2004 6:43 PM
> To: SergeModular@yahoogroups.com
> Subject: [SergeModular] Re: Thanks, Rx
>
>
> > For your vote of confidence.
>
> and please let me explain this comment if I may.
>
> Now - can anybody tell me if they thought my post requesting help
> regarding my faulty Serge panel could in *any* way be construed as
> offensive to Rex?
>
> After the helpful replies from Peter and John I recieved a private
> email from Rex stating simply:
>
> "Kirk,
> Send all repairs to Peter Grenader from now on."
>
> I asked him to explain and he simply replied:
>
> "I have full faith, as you should, in Peter Grenader.
> Please contact him for all your serge needs,
> Thank you for your co-operation."
>
> I think you can judge from the tone of Rex' replies that
> he no longer wants my business or is interested in helping
> get this panel repaired.
>
> I'm completely baffled and upset about this. My 4 panels cost
> a total of £8000+ to import to the UK and I have always tried to
> positively contribute to all things Serge related. I never hassled
> Rex when he took longer than expected building my 4th panel and have
> always enjoyed a good relationship with him via phone until
> these panel problems surfaced.
>
> Peter's comments regarding testing procedure and a lifetime guarantee
> are *his* opinions... I thought I was very diplomatic in my response
> to his opinion and simply stated I was expecting a 'return to base -
> shipping cost only type repair service'.
>
>
> Added to that my ADSR on the faulty panel is now sending out
> irregular CV amounts - if I set it to a short click it sometimes
> opens more than it should - randomly.. does this give anybody any
> further indication of what's wrong with the panel?
>
> sigh...
>
> KD
>
>
>
>
>
>
>
>
>
> Keep on Patchin'!
>
> Yahoo! Groups Links
>
>
>
>