SergeModular

Hi James

> A couple of thoughts...
>
> I mean, there is a warrantee period but it isn't infinite. Things go wrong,
> break, get weird, in anything. Why are we surprised it happens in our Serge?

who is surprised? Every synth I've ever owned has gone wrong. Was somebody surprised?

> Also, not to throw rocks, but it does sound like you took a long time to
> getting around to bringing it to the attention of either Rex or a tech. I
> understand life is busy but that's surely not Rex's fault.

I reported the faulty PCO immediately and Rex express delivered 'free of charge' a
replacement board with instructions for a tech - great service. However, both the NTO &
PCO then started wavering alternately (taking turns monthly) so replacing a single VCO
board wasn't going to solve the problem. My work schedule then took precedence, moved
house, had a baby boy, etc. I proceeded with 1 VCO less for 2 yrs.

Now the NTO, PCO, UAP and ADSR are all faulty a repair is unavoidable.

I've had plenty

> of gear that I was negligent on getting it into a shop and the problems went
> from small annoyances to major problems. The fact they didn't get the
> attention they deserved is certainly my fault, not the manufacturers.

Why - did somebody say this was the manufacturers fault?

>
> Also, I don't see a problem with Rex having someone else doing repair.

Nor do I... who said they did have a problem with this?

We

> are talking about a miniscule company here. Rex has one guy doing assembly
> with Rex doing everything else. This makes a whopping 2 employee company.
> What's wring with having Peter do the repair work? I'd be happy to send my
> stuff to Peter for repair. I didn't realize he took in Serges. I'm glad to
> hear it if its true.

Great - that's 2 recommendations for Peter to repair my panel. That is helpful because
until today I knew nothing about Peter except his Milton sequencer. But I don't
understand. Rex didn't recommend me send the panel to Peter when I listed the faults
recently. He asked me to mail it to Kevin in CA (the assembler?) with a cheque for $$$
for the repair.

> Finally, I have had a couple of issues with my SSG on my system and Rex went
> *way* out of his way to help me out and get me back running. If it had ended
> up with me having to send the panel somewhere Rex recommended I wouldn't
> have minded.

I wouldn't have minded either... it was the request for a US cheque for a significant amount
of $$$ to be sent with the panel before any diagnosis of the problem that I thought
unreasonable. Even then I politely asked Rex if this amount was negotiable to which I
recieved no reply.


I understand being in England makes this more of a hassle but

> again, I don't see how where you live is Rex's fault. I reread the email you
> quoted from Rex and I don't see anything to suggest that Rex was annoyed or
> pissed off.

Good. Then I wrongly interpreted that Rex is no longer willing for his 'assembler' to fix the
problem, is not interested in discussing the upfront repair payment and is on the contrary
being extremely helpful by recommending me somebody he knows can get the job done.
Great - apologies allround.

Now - do you have any suggestions about what is happening with my faulty panel?

KD