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Re: Thanks, Rx

2004-03-28 by Chris Whitten

> Seeing that no gear lasts forever, and you apparently depend on it, you
> really do need a qualified tech, be willing to be without the gear for a
> while, and be willing to pay.
> Or am I overstaing the obvious?
Nope.
Bare in mind this was a relatively new panel.
Maybe a year or two old.
All I would say (not speaking on Kirk's behalf) was I thought you unfairly
implied Kirk had pestered Rex, that's why Rex 'cut him off'.
FWIW, I think the current price of new panels demands a high build quality
and a friendly and efficient after sales service.
None of us are asking to get repairs done for free.
I believe Kirk was surprised that a demand for xxx amount of dollars was
made in advance of anybody knowing what the fault was. That's unusual I
suspect. Speaking personally, I was surprised that when Kirk questioned the
up front payment he was told to take his business elsewhere.
Maybe I'm reading this wrong......
CW

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